Director Of Sales

Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Maximises productivity by ensuring that sold business is aligned with the Hotel’s revenue optimization strategies
Develops and implements strategies and practices which support employee engagement
Monitors productivity and revenue goals for each sales team member by tracking results
Develops and implements sales strategies that support achievement of the Hotel’s financial goals
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
Develops the annual sales budget in conjunction with the Director of Sales and Marketing and in line with Corporate Budget Instructions
Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
Participates in the development and implementation of business strategies for the Hotel which are aligned with Brand’s overall mission, vision values and strategies
Follows safety and security rules and procedures
Leverages all brand marketing support opportunities
Recruits and selects qualified candidates
Communicate effectively with guests, co- workers and the manager.
Review of all business opportunities to ensure profitability levels are acceptable
Ensures communication response to clients within 24- hours of receipt of request.
Implementation of revenue generation strategies designed to maximise revenue and yield.
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Develops data and recommends programs to meet clients&039; needs
Maintain a favourable working relationship with all other hotel employees to foster and promote a co- operative and harmonious working environment.
Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Designs and proposes programs which meet customer needs and drive demand
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
Attends work on time as scheduled.
Maintains a high level of awareness of hotel competitor set performance and local market opportunities
Performs other duties required to provide the service brand behavior and genuine hospitality
Ensures thorough understanding of all Brand Sales and Marketing programs
Creates and implements marketing strategies which are designed to increase awareness in the local market.
Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
At all times projects a favourable image of the Hotel to the public.
Works closely with the Director of Sales and Marketing to lead the team in his/her absence
Monitors hotel performance and forecast regularly and adjusts strategies as required
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Adhere to hotel policies and procedures
Performs other duties as requested by the Director of Sales and Marketing
Acts as lead and back- up to Director of Sales and Marketing
Reviews individual and team goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
Communicates performance expectations and provides employees with on- going feedback
Implements function space allocation for group and catering bookings
Drives employee engagement through the creation and implementation of departmental action plans
Develop key leadership skills by working with Director of Sales and Marketing, attending classes and working with other executive committee members
Ensure all materials used are in accordance with brand standards
Achieves market share and revenue goals by working with the Director of Sales and Marketing on individual and team goals within assigned market segments
Develops and implements annual sales goals which are aligned with the hotel’s overall revenue goal

Minimum of 2 years as Director of Sales in an internationally branded 5- star hotel
Bachelor’s degree
Experience managing owner relationship
General knowledge of contract laws
Proficient computer skills including Microsoft Office suite
Knowledge or hotel operations including; preparation of business plans, budget forecasting, quality assurance program, hospitality law, and long- range planning
Ability to travel
Able to resolve conflicts; guests, supervisor and employee
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Strong verbal and written communication skills
Local market knowledge
Experience managing to brand standards

* Social & health insurance and unemployment follow Vietnam law
* Periodic health check
* Uniforms and meals in shifts
* Discounted rates apply when using services at the hotel in the Bel group
* 02 months of probation receive full salary
* 1.5 days off per week
* Accident insurance 24/7

Cập nhật gần nhất lúc: 2024-06-25 13:50:02