Job Purpose
This position is responsible for the planning and management of the overall sales of the hotel to achieve optimal occupancy, maximizing revenue, and meeting/exceeding hotel profit objectives.
Primary Responsibilities
Business Performance
• Analyze monthly P&L and month- end reports, identify deviation from business plan goals
• Prepare, implement and compile data for the strategic sales plan, monthly reporting, annual goals, sales budget, forecasts and other reports as directed/required
• Work with Finance and team in preparation and management of the department’s budget and financial forecasts
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department
Sales:
• Actively participates in sales presentations, property tours and customer meetings
• Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence
• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel
• Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
• Determine the effectiveness of existing programs and develop new strategies.
• Conduct daily briefing with department on current key activities
• Participate in community and professional organizations to maintain high visibility and promote a positive image
Team Management
• Constantly monitor team members performance, attitude and degree of professionalism
• Conduct monthly departmental meetings
• Work with Talent & Culture function to ensure appropriate hiring, training, motivating, coaching, counseling and development of team members according to the changing needs of the business
• Identify and develop team members with potential
• Interview, select and recruit direct reports
• Conduct performance review and manages performance issues that arise within the management team
Other Responsibilities
• Maintain a high standard of personal appearance and hygiene at all times
• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management
