COMPANY INTRODUCTION
Gear Inc. is a BPO Service Provider with offices around Southeast Asia and expanding globally.
Company size: 6,000+ employees
We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that&039;s just the start!
For more information, please visit our websites: puremoderation.com (BPO services), and gearinc.com (corporate).
Commitment to our people is our real strength and the key to our success.
Quality Analyst
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Gear Inc. is seeking a QA (Quality Analyst) Specialist for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.
Responsibility
Review client claims and non- compliance issues;
Review track and manage the implementation & efficiency of all quality monitoring procedures and inspection systems;
Identify and implement best practice appropriate and applicable to improving overall quality;
Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;
Conduct reviews of individual/team capability to ensure quality performance met targets;
Evaluate and audit team quality including both internal and external reports;
Maintain standards and performance quality for all services provided.
Conduct data analysis to identify areas for improvement;
Check and validate findings, implement appropriate corrective actions;
Develop, recommend and monitor corrective & preventive actions;
REQUIREMENTS
Key skills and experience
Strong communication skills (verbal and written);
Team player and has excellent interpersonal skills;
Candidates must be able to effectively manage exposure to highly sensitive and potentially harmful content;
Willing to handle multi- projects;
Vietnamese local; proficiency in English 4 skills (C1 CEFR level);
Willing to work on flexible shift timings, including weekends, night shifts and public holidays (including New Year, Lunar New Year, Independence Day, etc.), and render overtime per business need;
Works independently with minimal supervision;
Personal traits and self- management skills are required to manage unique risks and a fast- paced work environment within the Content Moderation industry;
Having experience in the BPO industry (Content Moderation) is a plus.
Prior experience or skills related to data analysis, root cause analysis and coaching delivery are preferable; Be detail oriented with strong analytical skills;
Assist in training as needed;
Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other similar platforms;
Requirement
No corrective actions received in the previous job;
Proficient at detecting patterns, observing and interpreting data, integrating new information and decisions based on data- oriented.
BENEFITS
Salary and Benefits
Annual health check.
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Paid leave (12 days/year).
Attractive salary, night shift allowance and annual salary review;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Summer vacation (Paid days off and bonus);
Working Environment
Training and career development opportunities: Continuous and professional training to fully develop your potential.
Free drinks (coffee, tea, etc.);
5 shifts per week amounting to 40 hours (Monday- Sunday), arranged by the company;
Nap room for a quick rest;
An open and honest culture where people are valued, treated fairly and trusted and empowered;
Modern hardware (Laptop and other equipments provided);
International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;
All interested candidates are welcome to apply. Please send your English resume expressing your interest to us. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 29/12/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
