COMPANY INTRODUCTION
Across multiple industries and timezones, our dedicated and passionate workforce of over 6,000 people are the backbone of how we deliver world- class business services for the world’s leading brands. We continue to invest significantly in our technology, our people and our business to best serve our clients- whenever and wherever they need.
Commitment to our people is our real strength and the key to our success.
Gear Inc provides tailor- fit BPO solutions which seamlessly align with every clients’ needs, to form a highly- tuned engine of growth that helps our clients achieve their goals.
We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that’s just the start!
For more information, please visit:
Website: https://www.facebook.com/GearIncGlobal/
Instagram: @gearincglobal
Real- time Data Analyst (Danang)
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Gear Inc. is seeking
Real- Time Analyst
positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager and be responsible for the following tasks, including but not limited to:
Monitors real- time work volume and schedule conformance via internal tool to efficiently utilize staffing resources
Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.
Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity
Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results
Participates in Help Desk internal and external communications to relay how issues are impacting the center&039;s performance
Coordinates and manages same- day and/or short- term offline event scheduling for moderation agents while maintaining acceptable performance of the center
REQUIREMENTS
Highly proficient in using MS Excel
Personal traits and self- management skills are required to manage unique risks and a fast- paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
Intermediate knowledge in performing root cause analysis.
Proficient in English communication
Content Moderation familiarity is a plus
Advanced knowledge in real- time management analysis with strong decision- making skills
University Degree, ideally in a relevant degree such as data analysis or similar;
Impeccable attention to detail.
Excellent data analysis skills with a strong logical thinking mindset; ability to organize and analyze data in a structured manner
Minimum of 1 year of proven experience in a relevant position;
Demonstrated ability to create and analyze quality reports
BENEFITS
Salary and Benefits
Fantastic internal events.
100% compulsory insurance covered by the company after the probation.
Paid leave (12 days/year).
Annual health check.
Premium Healthcare and Mental Health Care service for you, is 100% covered by the company.
Attractive salary and benefits and annual performance review.
Extra bonus per personal event (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world.
Summer vacation (Paid days off and bonus).
Working Environment
Training and career development opportunities.
English working environment.
5 shifts per week, night shifts included (equivalent to 40 working hours/ week)
International, fun, and professional working environment
Standing desks if you like, Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
Working Location:
Thanh Khe District, Danang
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/12/2024
APPLY NOW
3 applicants
