Maintaining effective preventative maintenance and work order programs through the utilization of electronic systems (Quore, PM Works, or brand specific programs)
Conducting walk- throughs and assessing the safe and efficient maintenance and operation of all mechanical, electrical, HVAC systems and any other related equipment
Ensure that all Life Safety equipment and systems are inspected, tested and certified per code and any applicable brand standards
Assisting critical situations (fire, natural disasters, major mechanical malfunctions, etc) and performing duties as assigned
Maintain the proper use, cleaning, maintenance and storage of all tools
Perform guest response and preventive maintenance work orders as assigned
Ensure key security program is in place and adhered to
Organize materials, tools, and equipment to perform daily assignments
Obtain and present cost- effective proposals for maintaining or repairing all systems throughout the hotel
Ensure that all projects, routine maintenance, repairs, and replacement projects are completed in a timely fashion and according to applicable codes
Handle chemicals for designated uses/surfaces in accordance with Safety Data Sheets
Schedule work in accordance with preventive maintenance program in rooms and public space with all other departments to ensure limited guest impact
Maintain cleanliness and organization of the work area at all times
Maintain property grounds
Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Performs other duties required to provide the service brand behavior and genuine hospitality
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Adheres to hotel policies and procedures
Attends work on time as scheduled.
Maintains a favourable working relationship with all other hotel employees to foster and promote a co- operative and harmonious working environment
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
Follows safety and security rules and procedures.
Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
At all times projects a favourable image of the Hotel to the public
Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
Communicate effectively with guests, co- workers and the manager
