Duty Manager - Quản lý trực sảnh

Duties and responsibilities
• Maximization of Rooms revenue by encouraging FO Associates to upsell.
• Directs and controls all duty Front Office associates to ensure that day to day operational matters are handled on time and guest expectations are met.
• Review guest feedbacks (ensure their challenges are resolved) & establish guests contact daily in order to find every opportunity to deliver an exceptional experience to our guests by giving great example to Front Office Team.
• Manage FO associates’ performances, training needs, motivation, development, disciplinary matters etc
• Perform supervisory or executive functions such as assisting in work related to the strategies / policies of the department.
• Handle guests’ challenges or incidents occurring in the hotel when necessary and record all incidents into DM log for management’s attention or follow- up.
• Prepare and analyze related monthly Front Office reports ( include daily cashiering & master accounts) prepared by Front Office Executive to ensure accuracy and justify with solid facts

• Ability to work effectively and contribute in a team
• Service oriented with an eye for details
• Good communication and customer contact skills
• Self- motivated and energetic
• Must be well- presented and professionally groomed at all times

• Accor Training & Career Development
• 24/7 health care and accident insurance during the term of hotel contract
• 12 annual leave/ year
• Working 8 hours/ day, 5 days/ week
• Competitive salary & service charge
• Social insurance, medical insurance, unemployment insurance
• Annual staff outing

Cập nhật gần nhất lúc: 2024-06-26 19:30:02