Duty Manager/Quản lý trực sảnh

• Manage FO associates’ performances, training needs, motivation, development, disciplinary matters etc
• Perform supervisory or executive functions such as assisting in work related to the strategies / policies of the department.
• Review guest feedbacks (ensure their challenges are resolved) & establish guests contact daily in order to find every opportunity to deliver an exceptional experience to our guests by giving great example to Front Office Team.
• Directs and controls all duty Front Office associates to ensure that day to day operational matters are handled on time and guest expectations are met.
• Prepare and analyze related monthly Front Office reports (include daily cashiering & master accounts) prepared by Front Office Executive to ensure accuracy and justify with solid facts
• Maximization of Rooms revenue by encouraging FO Associates to upsell.
• Handle guests’ challenges or incidents occurring in the hotel when necessary and record all incidents into DM log for management’s attention or follow- up.

Have at least 2 years working in a similar position at 4- star hotels or higher,
Enthusiastic, hard- working, dedicated to the profession
Have organizational skills and planning skills
Ability to communicate and present
Male / female aged 28 to 40, good looking
Good English communication
Proficient in using computers, word, excel

• Professional, dynamic working environment with frequent team- building activities
• Attractive Salary and Bonus
• Social insurance, health insurance, unemployment insurance according to Labor Laws

Cập nhật gần nhất lúc: 2024-07-28 03:55:02