Dynamics 365 Support Engineer (Open For Freshers)

• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
• Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Follows processes provided by the business.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
• Attends readiness training and non- technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Provides feedback to improve products to more senior engineers or technical advisors.
• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Available to work night shifts (on- site at the company, shift hours: 20:00- 5:00 or 23:00- 8:00, working 8 hours per shift, with a total of 5 shifts per week, and 2 flexible days off)
• Customer service mindset
• Freshers are welcome with a good learning ability and working attitude
• Experience/Knowledge in IT industry skills is a must
• Proficient in English (4 skills)

• 90% contribution of the gross salary to social insurance
• Annual Health Checkup
• Full working equipment will be provided
• Competitive salary depending on experience (For junior- level positions, the gross salary ranges from 20 to 22 million, plus, the night shift allowance may lead to a gross monthly salary of over 25 million, depending on your performance in the interview. For senior- level positions, the salary is open to negotiation)
• Salary at 100% during the probationary period
• Training will be offered
• 30% allowance on gross salary (If the working hours fall between 22:00 and 6:00, they can be counted toward the night shift allowance) + PVI insurance + 500,000 VND food allowance for employees working night shift
• 12 days of annual leave, 8 days of sick leave

Cập nhật gần nhất lúc: 2024-08-30 14:25:04