Dynamics 365 Support Technician

Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Follows processes provided by the business.
Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
Provides feedback to improve products to more senior engineers or technical advisors.
Attends readiness training and non- technical training to ensure that they become proficient in support topics. Product/Process Improvement
Identifies potential defects and escalates to more senior engineers to resolve.

Available to work night shifts (rotate between 9:00 PM and 9:00 AM, working 8 hours per shift, with a total of 5 shifts per week)
Freshers are welcome with a good learning ability and working attitude
Experience/Knowledge in IT industry skills is a must
Customer service mindset
Proficient in English (4 skills)

Social and Health insurance follow Vietnamese Law
Benefits for you
International Culture
90% contribution of the gross salary to social insurance from the company side
Competitive salarydepending on experience: starting from 20,000,000 VND GROSS
Performance Bonus
30% allowance on gross salary + PVI insurance + 500,000 VND food allowance for employees working night shift
12 days of annual leave, 8 days of sick leave
Annual Heath Checkup
Young & Dynamic Working Environment
7 Insurance for Night- shift
Annual Health Check- up

Cập nhật gần nhất lúc: 2024-05-10 22:40:03