E-commerce Operations Director

Define and execute innovative e- commerce strategies aligned with business objectives and market trends.
Utilize consumer behavior insights and market data to identify opportunities for revenue growth and brand positioning.
Collaborate with C- suite executives to integrate e- commerce operations into the company’s broader business strategy.

Manage daily e- commerce platform operations, ensuring a seamless user experience and optimal performance.
Lead digital initiatives to enhance platform speed, navigation, and mobile responsiveness.
Partner with marketing teams to refine product descriptions, images, and campaigns for maximum conversion.

Oversee the entire e- commerce supply chain, from inventory management to last- mile delivery.
Develop partnerships with logistics providers to improve delivery efficiency and customer satisfaction.
Implement systems to reduce waste, streamline inventory turnover, and mitigate stock- related risks.

Champion a customer- centric approach by personalizing the online shopping journey.
Resolve escalated customer service issues and implement proactive measures to improve satisfaction.
Regularly analyze customer feedback to refine service offerings and build brand loyalty.

Establish measurable KPIs to track platform performance, sales trends, and operational efficiency.
Generate actionable insights from sales data, traffic analytics, and campaign results.
Deliver comprehensive reports to senior leadership with recommendations for continuous improvement.

College or Bachelor’s degree in Business, Marketing, or related fields.
A proven track record of success in e- commerce operations, with at least 5 years of leadership experience.
Proficiency in managing and optimizing e- commerce platforms.
Expertise in supply chain, logistics, and inventory management, with a focus on efficiency and scalability.
Experience in cross- border e- commerce operations and international logistics is highly desirable.
Analytical mindset with strong skills in data interpretation and decision- making.
Exceptional leadership and team- building abilities with a collaborative approach.
A passion for innovation, customer- centricity, and staying ahead of e- commerce trends.
Proficiency in at least two of the following languages: Vietnamese, Chinese, and English.

Competitive salary and benefits, negotiated based on skills and experience.
A dynamic, professional, and friendly work environment with ample opportunities for future advancement.
Annual leave and public holiday entitlements according to the regulations of the Vietnamese government.
Participation in social insurance, health insurance, and other benefits as per legal regulations.

Cập nhật gần nhất lúc: 2025-07-31 19:45:03