Education Manager (Product and Retail Sales Training)

- Prepare education calendars on a yearly basis and update when necessary, and maintain training records.
- Analyze local training needs. Design solutions, deliver, and evaluate training solutions. Liaise with external organizations if needed to address gaps.
- Conduct various training workshops and seminars as per Brand Education Curriculum for Brand Consultants, in line with Global direction, tailor- made to local needs
- Schedule regular in- store visits to evaluate customer service standards, selling skills and product knowledge of Counter Managers and Consultants.
- Work and sell with Consultants at counter level to insure successful sell- through, and maintain high standards of knowledge and performance to deliver on the Brand Experience.
- Prepare and control the training expense budgets, ensure budget is met.
- Work with the Sales Manager and Sales & Education Executives in developing selling strategies to increase productivity and improve service standards.
- Sales performance and productivity & Service:
Lead by example through delivering exceptional customer service levels at all times
Liaise with Global/Reg Education to create proper workshop and training scheme to establish and develop a standardized understanding & knowledge of JML Brands and Products across office and field team
Coach Stylists/Cloud B where necessary and highlight training opportunities to Brand Manager/Retails to successfully achieve brand & channel team KPI’s
Drive service standards through coaching/feedback and the execution of the Service Accreditation Program or creating a localized one applying for Vietnam
To sell our product range and achieve retail sales targets set by the company through the Boutique Manager and Retail
Support and develop local Education Ambassador/Executive to have the necessary skills required to deliver Brand KPI’s

· Ability to inspire, customize storytelling/conversation, build relationship with different stakeholders, and enjoy the fast- paced retail environment.
· Proactive in problem- solving, managing potential crisis or and proposing initiatives to improve business Well- groomed and poised with unique personality.
· Proven influencing skills including the ability to inspire, motivate, coach, and build collaborative relationships with different stakeholders. Clear achievement is a must.
· Energetic, passionate, able to inspire and develop the front- line team.
· Excellent interpersonal, communication, influencing, articulation and coaching skills.
· Good presentation and written communication skills
· Strong ability in customer service, field coaching and product knowledge training.
· Meticulous, highly organized, result- oriented

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:22:33