Outsource Solutions is a service company dedicated to connecting clients with the right partners to build, operate, and manage projects efficiently and cost- effectively. We specialize in streamlining operations, optimizing resources, and delivering high- quality solutions tailored to each client’s needs.
As an employer, we prioritize a professional, transparent, and growth- oriented work environment. Our team members are valued for their contributions and provided with continuous learning opportunities to develop their skills and advance their careers.
If you’re looking for a dynamic and stable workplace with opportunities for professional development, Outsource Solutions is the perfect place to grow.
Night Shift [ENGLISH- SPEAKING] BILLING CLERK SPECIALIST_SETTLEMENT PAYMENT REPRESENTATIVE
Working hours: 21:30- 06:30, 22:30- 07:30, 23:30- 08:30, 5 days/ week (working by US business hours).
DEFINITION OF THE BILLING CLERK POSITION:
The role of the Billing Clerks is to act as a liaison, supporting customers throughout the payment process with information regarding their accounts, figures, documentation, and other related matters.
After the customer signs the contract to join the program, the company will assist in creating an account to ensure savings and payments are made according to the plan established by the company.
Please note that this department supports customers in making payments as part of the debt forgiveness/reduction offer agreed upon between the customer and the bank. This is NOT a debt collection or handling department.
JOB RESPONSIBILITIES:
Settlement Disputes: Handle dishonored settlements by negotiating with creditors and disputing unfair cancellations.
Settlement Monitoring: Ensure client settlements remain in good standing by proactively following up on payments.
Payment Issue Resolution: Identify and resolve any payment- related issues that may impact the settlement process.
Client Protection: Ensure that clients’ settlement agreements are honored by creditors and take necessary steps to protect their agreements.
Creditor Payment Coordination: Call creditors to confirm, schedule, and execute settlement payments.
Creditor Follow- ups: Regularly check with creditors on pending or missed payments to prevent settlement voids.
Perform additional duties as assigned by management to support departmental and organizational goals.
REQUIREMENTS:
Preference will be given to candidates with experience working at Banks/Financial Institutions and a solid understanding of payment processes.
Fluency in English, with an IELTS score of 6.5 or higher or equivalent certificates/degrees (mandatory requirement) as the working market is 100% US, work with partners and banks in the US.
Ability to thrive in a high- pressure environment and work effectively both independently and in a team.
Graduated from a College/University or higher, preferably in the following majors: Finance, Banking, Accounting, International Business, Commerce, etc.
Proficiency in meticulous attention and focus on every detail.
Strong problem- solving and communication skills.
Ability to calculate quickly and accurately.
Proficient in Microsoft Office.
No experience required, training will be provided at the start of the job.
WE CAN OFFER:
Receive comprehensive training on company processes before starting work- continuous supervision and guidance from management until proficiency is achieved.
Work in a foreign- friendly and professional environment.
Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
Annual regular health check- ups.
Full participation in social insurance according to government regulations.
Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
Training on software usage such as CRM, ZOOM as required by the company.
The company provides all the necessary work equipment.
Team building activities and a 13th- month salary based on the company&039;s business performance.
High salaries for high performance, Official Salary: 16.000.000 VND + Bonus.
Working environment: young, dynamic, productive & speed- focused with various departments and over 60 employees.
Separate resting area during lunch break.
JOB DETAILS:
Employment type: Full- time (Night shift) at the company, remote/hybrid working are not accepted.
Working hours: 21:30- 06:30, 22:30- 07:30, 23:30- 08:30, 5 days/ week (working by US business hours).
Industry: Financial services in the US market (No insurance, No lending).
Interview process:
+ Round 2: Cultural Interview & Test English
+ Round 3: Professional Interview with Team Leader
+ Round 4: Offer letter
+ Round 1: Screen CV & Phone Interview
Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.
Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!
