PRIMARY RESPONSIBILITIES:
• Co- ordinates and manages the day- to- day operations of the hotel under the direction of the General Manager and the guidelines of Dusit International.
• Works closely with Human Resources Department in case of unrest situations caused by staff. Addressing complaints and resolving problems.
• Encourages staff development and training. Provides and supports the most effective training to all staff regularly.
• Performs other duties as assigned by General Manager
• Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
• Executes the hotel’s business plan and direction to maximize profitability. Leads and inspires all subordinates to achieve the hotel’s mission.
• Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
• Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.
• Develops accurate and aggressive long and short- range financial objectives consistent with the Company&039;s mission statement. Takes a strategic overview and planning ahead to maximize revenue.
• Coaches and counsels all staff, especially the department heads to be able to lead their respective departments efficiently.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
• Recruits, interviews, hires, and trains designated department heads. Also responsible for planning, assigning, and directing work; appraising performance; rewarding and disciplining the hotel management staff.
• Supervises all operational activities of the hotel to ensure maximum guest satisfaction.
• Establishes and maintains a pro- active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
• Sets the example for staff to deliver a standard of service and presentation that meets guests&039; needs and expectations.
• Ensures the communication between all sub- department is properly done using the right channel of delegation.
• Analyses activities of competitors and creates more opportunities for our hotel/s and identifies market needs both for hotel guests, serviced apartments, and local markets.
• Facilitates the efficient operation of the staff, communicates with the hotel division heads to assure proper maintenance of the property and distributes information and correspondence to guests.
• Provides leadership by ensuring a high level of good will through guest/associates interaction.
• Creates an operating environment that assures consistent guest satisfaction.
