Position Overview
The Executive Housekeeper is accountable for the strategic and operational leadership of the Housekeeping and Laundry departments. The role ensures superior cleanliness, asset protection, productivity optimisation, and consistent guest- room quality in alignment with brand standards, LQA expectations, and operational forecasts. The position oversees guest rooms, public areas, back- of- house spaces, and all contracted cleaning services.
Key Responsibilities
Strategic and Operational Leadership
Develop and execute Housekeeping strategy aligned with service standards, guest- experience objectives, and hotel operating forecasts.
Maintain daily operational control over guest- room cleaning, public- area presentation, deep- cleaning programs, and periodic maintenance schedules.
Collaborate closely with Front Office and Engineering to maintain accurate room status, defect reporting, and recovery timelines.
Ensure readiness for peak occupancy, group arrivals, back- to- back turnovers, and VIP requirements.
Quality Assurance and Service Standards
Ensure consistent delivery of guest- room amenities, linen standards, minibar audit accuracy (if applicable), and turndown service where provided.
Implement strict SOPs, LQA compliance pathways, quality- check protocols, and inspection frameworks across all room types and public areas.
Conduct regular inspections and performance audits, identifying gaps and enforcing corrective actions.
Financial and Resource Management
Optimise labour deployment through workforce planning, productivity modelling, and rostering aligned to daily occupancy, stayovers, and departures.
Oversee linen and terry inventory levels, par- stock management, and vendor relationships for laundry and outsourced services.
Manage departmental budgets, labour costs, chemical usage, and operating supplies with strong governance and forecasting accuracy.
People Leadership
Drive structured training programs covering cleaning techniques, chemical safety, equipment handling, SOP adherence, and guest- interaction skills.
Build and lead a performance- driven team including Assistant Housekeepers, Supervisors, Room Attendants, Housemen, Public Area Attendants, and Laundry staff.
Foster a culture focused on accountability, consistency, communication, and guest- centricity.
Implement coaching, performance reviews, succession planning, and talent retention strategies.
Asset Protection and Compliance
Maintain compliance with WHS, chemical safety regulations, MSDS documentation, and vendor certifications.
Drive defect reporting, room- condition management, and proactive maintenance collaboration with Engineering.
Ensure maintenance of cleaning equipment, vacuum systems, carts, trolleys, and floor- care machinery.
Sustainability and Operational Stewardship
Optimise linen reuse initiatives and waste- reduction strategies across guest rooms and BOH areas.
Implement sustainable cleaning practices, chemical- dilution systems, microfibre cleaning programs, and water- efficient processes.
Cross- Department Collaboration
Align with F&B, Laundry, Spa, and Banquets on linen requirements, event support, and special cleaning projects.
Partner with Engineering to resolve defects and support preventive- maintenance scheduling.
Provide operational insights and reporting to the Rooms Director and Executive Committee.
Coordinate daily with Front Office for room allocation, readiness targets, and guest priorities.
