What you will do
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Issue tickets to customers via the booking system and also following quotas and upselling as well;
Receive and respond to all incoming inquiries from customers by: phone, email, chat, others as needed to take orders, answer inquiries and questions, handle complaints, troubleshoot problems in air tickets;
Ensure all cases solved within the required SLA following the company’s SOPs;
Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check- in problems;
Performing day to day operational activities in giving excellent services to customers;
Open for ideas and innovative solutions to enhance team productivities.
[:en]
Receive and respond to all incoming inquiries from customers by: phone, email, chat, others as needed to take orders, answer inquiries and questions, handle complaints, troubleshoot problems in air tickets;
Performing day to day operational activities in giving excellent services to customers;
Open for ideas and innovative solutions to enhance team productivities.
Issue tickets to customers via the booking system and also following quotas and upselling as well;
Ensure all cases solved within the required SLA following the company’s SOPs;
Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check- in problems;
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What you will need
[:vi]
Minimum of a bachelor degree in relevant fields;
Result- oriented, communication skills, problem solving and analytical skill, and customer- focused;
Experience with airlines system (Sabre DCP/Vietjet/Bamboo), GDS (Galileo/Amadeus) is preferred;
Able to adapt to dynamic company culture and in a large team.
1- year experience as Customer Support in the Flight booking agency. Have experience with in Call Center is a plus;
Good at English both written and spoken;
Willing to work on the weekend, national holidays, overtime if needed;
Willing to work under shifting mode (Night shift including: 3- 4 days/month, from 10PM – 6AM). work any 6 days per week;
[:en]
1- year experience as Customer Support in the Flight booking agency. Have experience with in Call Center is a plus;
Able to adapt to dynamic company culture and in a large team.
Willing to work on the weekend, national holidays, overtime if needed;
Minimum of a bachelor degree in relevant fields;
Willing to work under shifting mode (Night shift including: 3- 4 days/month, from 10PM – 6AM). work any 6 days per week;
Result- oriented, communication skills, problem solving and analytical skill, and customer- focused;
Experience with airlines system (Sabre DCP/Vietjet/Bamboo), GDS (Galileo/Amadeus) is preferred;
Good at English both written and spoken;
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