Executive, VIP Services (English/Mandarin/Korean Speaking)

Key Responsibilities:
• Present a pleasant, friendly, and welcoming attitude at all times.
• Assist in executing property events and promotions in a professional manner.
• Carry out instructions and directives from Supervisor, VIP Services and above diligently.
• Knowledge and awareness of gaming related promotions and assist patrons with related enquiries.
• Product information knowledge of Hoiana Resort & Golf.
• Provide quality customer service to players who patronize Hoiana Resort & Golf.
• Maintain a presence in gaming related areas whether on floor or in VIP Services counters.
• Develop and maintain rapport with guests, coworkers, and other departments and respond to customer questions, inquiries, complaints, requests, and feedback in a timely manner.
• Meet and greet patrons at the airport and accompany patrons on outings when required.
• Ensure compliance with all applicable gaming laws and company internal controls, policies, and procedures.
• Perform other job- related duties as assigned.

Knowledge in Table Games (Baccarat and Roulette) and Slot Machines is advantageous.
Minimum High school diploma or equivalent.
Proficient in writing, speaking, reading and listening of Korean/Mandarin.
Able to be on your feet for extended periods of time and must have exceptional customer service skills and possess a can- do attitude.
Be customer service oriented or have prior experience in the service industry especially within the airline and hospitality industry.
Neat and professional grooming and appearance.
Prior experience in a similar position is strongly preferred.
Be able to work flexible hours.

Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang- Hoiana, duty meal, ...)
Career Development Opportunity
Professional and multicultural working environment
Big- scale project in central Vietnam

Cập nhật gần nhất lúc: 2026-01-03 18:20:03