Expert In User Experience (Ux) For Service Design

Job Description
- You are responsible for the UX related consulting and project support in GS organization. Use the design thinking methodologies and tools to support the whole organization service transformation.
- Identify potentials and needs within the organization to create great end to end solutions and services to reach a better customer experience, support the development of the digital business strategy.
- Identify user needs with qualitative and quantitative research methods and communicate them within the customer team
- Support the business to analyze and interpret data for key messages to support the decision making, including the outputs of analytical tools, methodologies and models.
- Work with UX APAC team to better support UX activities and event in regional level.
- Provide and manage standard UX training sessions to internal organization.

Qualifications
- Bachelor's or master’s degree in Psychology or Interaction Design or Service Design or similar background.
- A least three years' experience working with relevant project, familiar with design thinking approach and mastering in applying of the tools and methodologies. PBI, basic automation, data analytics, basic HTML is an advantage
- Good at storytelling and be able to provide and manage big workshops with potential receiving customer project teams.
- Strong skills in prototyping and testing area
- Very good English skills written and spoken
- Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Joy of working with customer teams

13th-month bonus + yearly performance bonus + annual salary appraisal
Premium health insurance for employee + 2 family members
16++ days of paid leave per year