Extended Operations Specialist

Demonstrate the company’s core and growth values in performance of all job functions
Phase 2 (these will be introduced once the basic functions of this role are mastered): oversee driver- facing tasks like managing call ins, routing activity changes, providing pickup numbers and load updates, etc.
Use HappyFox ticketing system to enter, maintain and track issues
Follow standard operating procedures on late cancellations, addition to tenders, etc.
Addressing truck breakdowns, arranging hotels when appropriate, etc.
Frequent use of Excel to create, maintain and enhance reports e.g. shift change reports – to report what loads were cancelled by customers and what tenders replaced those cancellations
Provide professional summaries of customer related information for US ALS team
Answer and respond to tracking requests from customers
Use Mercury Gate (Transportation Management System) for tracking history and tendering information
Collaborate with cross functional teams to develop action plans to meet the needs of the company and its customers
Answer and address changes to customer demand
Develop and maintain professional sales presentations (.ppt, .pdf, etc.) for operations support initiatives

Excellent written communication skills (in English); good spoken English a plus
Excellent time management skills
Analytical abilities
Strong systems skills (use of our Ticketing System, TMS, Excel, etc.)
Ability to put together tasteful reports and presentations
Ability to create basic Excel models and conduct analysis
Maintain confidentiality
Work independently as well as in a team environment

Hình thức: Nhân viên chính thức
Địa điểm: Bà Rịa- Vũng Tàu
Cấp bậc: Nhân viên
Kinh nghiệm: 1 Năm
Ngành nghề: Bán hàng / Kinh doanh, Xuất nhập khẩu, Nội ngoại thất

Yêu Cầu Công Việc

Ability to create basic Excel models and conduct analysis
Strong systems skills (use of our Ticketing System, TMS, Excel, etc.)
Excellent written communication skills (in English); good spoken English a plus
Work independently as well as in a team environment
Analytical abilities
Excellent time management skills
Ability to put together tasteful reports and presentations
Maintain confidentiality

- Xe đưa đón
- Phụ cấp
- Đồng phục
- Công tác phí
- Chăm sóc sức khỏe
- Chế độ bảo hiểm
- Laptop
- Du Lịch
- Nghỉ phép năm
- Tăng lương
- Đào tạo
- Chế độ thưởng

Cập nhật gần nhất lúc: 2025-02-12 12:15:03