Extended Operations Specialist (Làm việc tại KCN Phú Mỹ 3, Bà Rịa - Vũng Tàu)

Provide professional summaries of customer related information for US ALS team
Demonstrate the company’s core and growth values in performance of all job functions
Develop and maintain professional sales presentations (.ppt, .pdf, etc.) for operations support initiatives
Use Mercury Gate (Transportation Management System) for tracking history and tendering information
Phase 2 (these will be introduced once the basic functions of this role are mastered): oversee driver- facing tasks like managing call ins, routing activity changes, providing pickup numbers and load updates, etc.
Collaborate with cross functional teams to develop action plans to meet the needs of the company and its customers
Answer and address changes to customer demand
Use HappyFox ticketing system to enter, maintain and track issues
Follow standard operating procedures on late cancellations, addition to tenders, etc.
Addressing truck breakdowns, arranging hotels when appropriate, etc.
Answer and respond to tracking requests from customers
Frequent use of Excel to create, maintain and enhance reports e.g. shift change reports – to report what loads were cancelled by customers and what tenders replaced those cancellations

Ability to create basic Excel models and conduct analysis
Strong systems skills (use of our Ticketing System, TMS, Excel, etc.)
Excellent time management skills
Maintain confidentiality
Ability to put together tasteful reports and presentations
Work independently as well as in a team environment
Excellent written communication skills (in English); good spoken English a plus
Analytical abilities

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Cập nhật gần nhất lúc: 2024-03-14 09:46:27