Extended Operations Specialist

Mô tả Công việc
Collaborate with cross functional teams to develop action plans to meet the needs of the company and its customers
Use HappyFox ticketing system to enter, maintain and track issues
Answer and address changes to customer demand
Use Mercury Gate (Transportation Management System) for tracking history and tendering information
Follow standard operating procedures on late cancellations, addition to tenders, etc.
Develop and maintain professional sales presentations (.ppt, .pdf, etc.) for operations support initiatives
Addressing truck breakdowns, arranging hotels when appropriate, etc.
Demonstrate the company&039;s core and growth values in performance of all job functions
Provide professional summaries of customer related information for US ALS team
Frequent use of Excel to create, maintain and enhance reports e.g. shift change reports- to report what loads were cancelled by customers and what tenders replaced those cancellations
Answer and respond to tracking requests from customers
Phase 2 (these will be introduced once the basic functions of this role are mastered): oversee driver- facing tasks like managing call ins, routing activity changes, providing pickup numbers and load updates, etc.

Yêu Cầu Công Việc
Ability to create basic Excel models and conduct analysis
Excellent time management skills
Excellent written communication skills (in English); good spoken English a plus
Ability to put together tasteful reports and presentations
Strong systems skills (use of our Ticketing System, TMS, Excel, etc.)
Analytical abilities
Work independently as well as in a team environment
Maintain confidentiality

Laptop
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Công tác phí
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Cập nhật gần nhất lúc: 2024-06-21 02:00:03