External Channel Operation and KAM Executive

Responsibility 1:
Manage and improve existing external channels

- Track and measure store staff’s productivity; evaluate and improve staff’s productivity.
- Increase customer satisfaction, maintain loyalty customers, and attract new customers through high- quality services (including helpful and fast CS activities), and attractive marketing activities.
- Connect, build, and maintain healthy network between HO, store staffs, and partner’s personal in- charge (KAM).
- Ensure the well run of existing external channels at all stores, including dealing with emergency operation situations, and detecting, informing, and supporting Product team to manage trader transactions (high value transactions with low product profit rate).
- Support stores in administration activities, including expenses/ invoice reconciliation and posting, and other admin tasks.
- Standardize and improve operations (including create and update appropriate SOPs), and optimize store resources.

Responsibility 2: Approach new external channels (including expand existing channels to all stores)

- Prepare and review contracts and related documents for the current and approach new channels.
- Conduct R&D activities to identify and propose new business opportunities and new partners to balance benefits and reduce risk of counting too much on some specific channels.
- Manage and balance channels benefits to ensure sustainable growth.

Qualifications (Essential): Bachelor’s Degree
Major: E- commerce, Business Administration, Supply Chain and Logistics, Marketing or equivalent
Professional Certificate (If any)
Essential Skills and Experience:

- Proficient in Microsoft Excel, Google Sheet.
- Analytics skills, and BI tools (Power BI and Tableau).
- Good communication skills.
- Logical thinking, critical thinking, and problem solving;
- Proactive and highly motivated team player.
- Growth and service mindset;
- Organizational and time- management skills.
- Knowledge of ecommerce and/or business.
- Responsibility and accountability;
- Sales- oriented, data- driven;

Other special requirements:

- Ready to work overtime.
- Good English communication (reading and writing);
- Ready to travel (domestic stores);

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-10-14 11:35:04