External Channel Operation Specialist

Responsibility 1:
Manage and improve existing external channels
- Ensure the well run of existing external channels at all stores, including dealing with emergency operation situations, and detecting, informing, and supporting Product team to manage trader transactions (high value transactions with low product profit rate).
- Increase customer satisfaction, maintain loyalty customers, and attract new customers through high- quality services (including helpful and fast CS activities), and attractive marketing activities.
- Connect, build, and maintain healthy network between HO, store staffs, and partner’s personal in- charge (KAM).
- Track and measure store staff’s productivity; evaluate and improve staff’s productivity.
- Standardize and improve operations (including create and update appropriate SOPs), and optimize store resources.
- Support stores in administration activities, including expenses/ invoice reconciliation and posting, and other admin tasks.
Responsibility 2: Approach new external channels (including expand existing channels to all stores)
- Prepare and review contracts and related documents for the current and approach new channels.
- Manage and balance channels benefits to ensure sustainable growth.
- Conduct R&D activities to identify and propose new business opportunities and new partners to balance benefits and reduce risk of counting too much on some specific channels.

Major: E- commerce, Business Administration, Supply Chain and Logistics, Marketing or equivalent
Qualifications (Essential): Bachelor’s Degree
Professional Certificate (If any)
Essential Skills and Experience:
- Sales- oriented, data- driven;
- Organizational and time- management skills.
- Proactive and highly motivated team player.
- Good communication skills.
- Logical thinking, critical thinking, and problem solving;
- Proficient in Microsoft Excel, Google Sheet.
- Knowledge of ecommerce and/or business.
- Growth and service mindset;
- Analytics skills, and BI tools (Power BI and Tableau).
- Responsibility and accountability;
Other special requirements:
- Ready to travel (domestic stores);
- Good English communication (reading and writing);
- Ready to work overtime.

- Lunch allowance 50,000 VND/day
- 12 days of leave/year
- Full Health insurance, social and unemployment insurances as defined by Law
- Dynamic environment, many challenges and development opportunities .
- Competitive salary package with annual salary review, performance bonus, profit share (13++)
- Bonus on holidays according to the company&039;s policy
- Working time: Mon- Fri, 8.00 am- 5.00 pm
- Foreign language allowance (English, Korean)

Cập nhật gần nhất lúc: 2024-12-28 02:35:03