F&B Attendant (Nhân Viên Phục Vụ)

Primary Responsibilities
Operation
• Set up table and serve food from trolley in accordance to departmental standards and procedures
• Handle cash following established and proper Accounting procedures
• Report guests feedbacks, complaints or other irregularities to management and follow up if necessary
• Answer enquiries with regards to room service and responds to requests for additional F&B services
• Uncover and present food to ensure that all items are correctly received
• Greet and briefly converse with guests in room while delivering trolleys/meals
• Up- sell and promote food and beverage offers at every available opportunity
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Ensure that work station is stocked with appropriate condiments at all times
• Break down trays and trolleys at stewarding area
• Assist other Food & Beverage outlets with their operations during peak times or when required
• Collect and neatly stack dirty dishes on trolley, table, or tray and remove from rooms or retrieve from hall outside of rooms
• Be familiar with all menu items, their garnishes, contents and preparation methods; relay the information to guests in a polite and concise way when requested
• Clean work station including room service trolleys, hot boxes and room service shelves. Maintain department’s service and storage areas in a clean and tidy condition
Other Responsibilities
• Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
• Maintain a high standard of personal appearance and hygiene at all times
• Attend all briefings, meetings and trainings as assigned by management
• Be well versed in hotel fire & life safety/emergency procedures
• Report for duty on time wearing clean and complete uniform at all times
• Perform other reasonable duties assigned by the assigned by the Management of the Hotel
him/
Main Complexity/Critical issues in the Job
• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Knowledge and Experience
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• No experience is required
• Secondary / High school education
Competencies
• Self- motivated and energetic
• Perform any other duties, which may be assigned by the management from time to time.
• Service oriented with an eye for details
• Good communication and customer contact skills
• Ability to work effectively and contribute in a team
• Must be well- presented and professionally groomed at all times

- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
- Develop your talent through Accor’s learning programs.
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Opportunity to grow within your property and across the world!

Cập nhật gần nhất lúc: 2024-08-23 21:00:02