F&B Coordinator/ Thư ký F&B

The Role

Key Deliverables and Responsibilities
To take time and get to know the guests, and to be committed to service excellence.
To generally promote and ensure good inter- departmental relations.
To assist the food and beverage manager in any task outlined/detailed by him/her.
To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
Have the responsibility to ensure the safety and health at work and follow the Accor policy.
To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.
To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

Operations:
To participate in any Training/Developments schemes as recommended by senior management.
To report any equipment failures/problems to the Maintenance from the department.
To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
Attends (on instruction) all regular Food & Beverage department and banquet meetings, conducts daily pre- function briefings to maintain an open communication line with all assigned staff.
Monitors / handles the banquet reservation book.
To pass on any maintenance requests to the Maintenance.
Checks frequently the appearance (condition of uniforms) and grooming of assigned staff.
To be aware of all Food & Beverage / Banquet marketing activities and gets involved in their action plan.
Ensures that the immediate reliever is updated on all relevant operational issues.
Regularly tours all Banquets facilities, back and front of the house to ensure the highest possible cleanliness and maintenance standards.
Handles the timely set up of all venues according to the service settings and as outlined in the function sheets.
Coordinates with the Executive Chef all menu proposals presentations and other kitchen related requirements.
Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
Administration:
To coordinate daily communication and briefings between the Food & Beverage Manager, Outlet Managers and fellow Department Heads.
To prepare and assists in sending out mailings.
To assist and handle follow- up matters where possible.
Monitors all official correspondence and quotations sent out by the department.
To prepare documents of all kinds as per individual specifications: e.g. price comparison study.
Responsible for filing of employee’s file.
To assist the Food & Beverage Manager and Outlet Managers with their secretarial tasks.
To attend meetings, takes minutes and distributes them afterwards. Follows up on minutes and actions.
To implement a daily follow up system.
To perform any other duties assigned by the Food & Beverage Manager.
Responsible for managing the Food & Beverage Manager’s diary in coordination with the Food & Beverage Manager.
If live entertainment is requested or offered he / she assures that all legal documents are available on hand in advance and copies are distributed to all concerned key personnel i.e. NOC, etc.
To set up a commercial database according to specific sources; updates and maintains the database regularly.
To set up a complete filing system and ensures the daily filing of memos, correspondence, information, etc.
To composes letters, memos and other mail on behalf of the Food & Beverage Manager.
To ensure all outgoing correspondence is typed, proof- read and distributed or sent to the highest possible standard.
To handle telephones, takes messages and prioritises where necessary.

High attention to detail with knowledge of service setup, banquet coordination, hygiene, health & safety standards.
Good ability to coordinate between F&B Manager, Outlet Managers, Kitchen, and other departments to ensure smooth daily operations.
Previous experience in coordination, administration, or hotel operations; banquet or events exposure is an advantage.
Good communication skills in English, professional attitude, well- groomed appearance, and a strong service- oriented mindset.
Strong organizational and administrative skills, including correspondence handling, filing systems, meeting minutes, and follow- up tracking.

Offer accommodation and meals for candidates from other provinces.
Opportunity to grow within your property and across the world.
Employee benefit card offering discounted rates at Accor hotels worldwide.
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Top- tier service charge and 100% salary during the probation period.
Competitive salary and service charge based on experience and ability.
Shuttle bus for candidates in Nha Trang and fuel allowance for those in Cam Ranh and Cam Lam.
Develop your talent through Accor’s learning programs.
7 insurance coverage from the first day of probation.
Full benefits under labor laws.

Cập nhật gần nhất lúc: 2026-01-09 11:30:03