F&B Supervisor - Giám sát nhà hàng và quầy bar

Địa điểm làm việc: Khách sạn Peridot Gallery Classic- 52 phố Bát Sứ, Hoàn Kiếm, Hà Nội
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Take food and beverage orders according to guest’s requirements and preferences
• Deliver food & beverage services in accordance to departmental standards and procedures
• Assist other Food & Beverage outlets with their operations during peak times or when required
• Up- sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
• Ensure that all food & beverage are served according to service standard
• Try to remember individual patron’s names and their preferences to extend a personalized service
• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
Other Responsibilities
• Maintain a high standard of personal appearance and hygiene at all times
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Perform other reasonable duties assigned by the Management of the Hotel
• Report for duty on time wearing clean and complete uniform at all times
• Attend all briefings, meetings and trainings as assigned by management
• Be well versed in hotel fire & life safety/emergency procedures

Additional certification(s) in Food & Beverage will be an advantage
Minimum 2 years of relevant experience in a similar capacity
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
Working knowledge of MS Excel, Word, & PowerPoint

Competencies
• Must be well- presented and professionally groomed at all times
• Self- motivated and energetic
• Service oriented with an eye for details
• Good communication and customer contact skills
• Ability to work effectively and contribute in a team

Bảo hiểm theo quy định
Đồng phục
Tháng lương thứ 13
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Phụ cấp
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Cập nhật gần nhất lúc: 2024-03-31 18:05:42