F&B Supervisor - Giám sát nhà hàng và quầy bar

Địa điểm làm việc:
Khách sạn Peridot Grand Luxury Hotel- 33 Đường Thành, Hoàn Kiếm, Hà Nội
Khách sạn Peridot Gallery Classic Hotel- 52 Bát Sứ, Hoàn Kiếm, Hà Nội
• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
• Ensure that all food & beverage are served according to service standard
• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
• Up- sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Take food and beverage orders according to guest’s requirements and preferences
• Try to remember individual patron’s names and their preferences to extend a personalized service
• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
• Assist other Food & Beverage outlets with their operations during peak times or when required
• Deliver food & beverage services in accordance to departmental standards and procedures
Other Responsibilities
• Attend all briefings, meetings and trainings as assigned by management
• Perform other reasonable duties assigned by the Management of the Hotel
• Maintain a high standard of personal appearance and hygiene at all times
• Report for duty on time wearing clean and complete uniform at all times
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Be well versed in hotel fire & life safety/emergency procedures

Minimum 2 years of relevant experience in a similar capacity
Additional certification(s) in Food & Beverage will be an advantage
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Working knowledge of MS Excel, Word, & PowerPoint
Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.

Competencies
• Service oriented with an eye for details
• Must be well- presented and professionally groomed at all times
• Good communication and customer contact skills
• Ability to work effectively and contribute in a team
• Self- motivated and energetic

Support for meals, uniforms, parking
Social insurance, health insurance according to regulations
Skill training, professional training
Attractive income includes (Competitive basic salary + Stable service charge + Tips + Monthly bonus)
Travel, annual health check
Holiday bonus, 13th month salary bonus...
Annual leave, sick leave, maternity leave

Cập nhật gần nhất lúc: 2025-07-10 18:20:02