• Able to use point of sales effectively & efficiently in reporting outlet defects and customer requests via the system
• Receive cash, credit card payment and close check in Micros system
• Prepare Fb Cashier supplies before operation, small money, bill and credit card EDC
• Prepare check for all guests at outlet.
• Give discount for guest if they have discount card, member shift card or follow approval of management board.
• Receive room charge payment, close check in Micros system to forward immediately all charge sales to FO Cashier through micros into guest folio and hand over Guest’s copy of invoice to FO Cashier as supporting document.
• Report any missing check to Income Auditor for next follow up.
• Report to IT if any equipment not working
• Prepare sales summary report and submit to income auditor, close cashier report and money collected to general cashier.
• Liaise with income auditor and general cashier
Occupational Health and Safety Responsibilities
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Log security incidents and accidents in accordance with hotel requirements
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Key Competencies Key Tasks
Taking Responsibility
• Strive for constant improvement and take responsibility for your own performance
• Adhere to Intercontinental Hotel Group Corporate Code of Conduct
• Adhere to Hotel Handbook and general policies and procedures
• Report problems to Management with suggestions for resolution
• Adhere to Finance Policies and Procedures
Understanding My Job
• Able to do Cashiering manual in the outlet if any power shut down.
• Know how to operate the micros in the outlet
• Knows and able to handle all discount card that we receive in this hotel
• Knows all charge of Agent Meal Coupon as per contract price.
• Knows restaurant opening hours and specials promotions within the operation as well as catering space requirement and location.
• Able to refill the guest check and other bill for outlet same form for cashiering summary report.
• Able to handle bill transaction in the outlet
• Knows our update daily billing and exchange rate.
Customer Focus
• Anticipate guest needs, handle guest enquires, and solve problems
• Adhere to hotel brand standards
• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
• Know how to handle the billing system in all outlet as per our procedure(price, charge account)
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Maintain current Hotel information to be able to provide information to guests
• Assist guests and escort them to locations within the hotel at their request
• Create a positive hotel image in every interaction with internal and external customers
Teamwork
• Actively participate in organised meetings
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
• Demonstrate co- operation and trust with colleagues, supervisors, teams and across departments
• Communicate well to ensure effective shift hand- over
• Build up good professional relationship both with internal and external customers
• Coordination well with fellow worker and Fb Service team to ensure all food and beverages charge is at standard.
Adaptability
• Complete tasks as directed by Management
• Open to new ideas and willing to make changes in improving customer satisfaction.
• Able to work under pressure during busy times.
• Respond positively to changes in the workplace.
• Flexible to perform duties in other FB outlets as required by his/ her supervisor as well as doing split shift and overtime if needed inline with business requirements.
Developing Self • Attend internal and external training programs as required.
• Seek feedback on areas of shortfall
• Flexible to be rotated to other outlet to improve skills and knowledge
• Maximize opportunities for self development
• Updating self through reading, cross training and experiencing lifestyle.
Reliability
• Meet hotel attendance and grooming standards
• To report for duty punctually, wearing the hotel uniform and other attributes at all times.
• Follow standards, policies and procedures
• Maintain the equipment and workplace in a clean and presentable condition at all times.
• Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
Cultural Awareness
• Work effectively with customers and colleagues from different viewpoints, cultures and countries
