- Customer Satisfaction Guarantee
• Resolve customer complaints according to company policy in shift.
• Implement plan to improve and enhance customer care service.
• Actively visit customers during service
• Train employees to take care of customers according to the company&039;s criteria
- Quality assurance
• Ensure product is prepared according to brand standards and guidelines issued in shift.
• Implement the plan to use and prepare the goods, to ensure enough inventory when needed, to
avoid product shortages
• Supervising the receipt, storage, use and handling of goods according to standards
• Feedback to superiors, related departments on quality and food safety
- Effective human resource management.
• Conduct competency assessments, apply discipline, motivate and train employees
• Recruiting, interviewing employees according to the allowed schedule
• Implement training, guidance and development plans for employees under the direction of
management
• Observe, learn, analyze the individual capacity of each employee and plan to use it
• Arrange work schedule and timekeeping for employees
appropriately
• Ensure that the information channels inside and outside the restaurant are communicated to the
team throughout
• Maintain early shift and end shift meetings with staff
- Financial and asset management.
• Actively check the loss of goods and finance. Follow the correct Import- Export process.
Manage inventory and raw materials, tools and tools and take timely preventive measures.
• Directly check the delivery notes of the warehouse department to see if they are reasonable or
• Monitor the number of tools, tools, and assets monthly, explain to the Board of Directors the
amount of damage, loss, and propose additional purchases.
• Directly handle leftover materials and damaged dishes according to the company&039;s procedures
- Business operations management
• Responsible for the business performance of the restaurant. Analyze and plan operations: year,
quarter, month, week of sales, revenue and profit for the restaurant.
• Collaborate with Marketing Department to develop marketing strategies and plans. Organize
promotions... according to the plan approved by the Board of Directors.
• Actively looking for a source of customers for the Restaurant
