Floor Supervisor (Start after Tet Holiday)

Supervise and inspect the work of assigned room attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
POSITION SUMMARY:
RESPONSIBILITIES:
- Supervise the implementation of housekeeping standards and procedures in relation to Bedroom service, Bathroom service, Valet service, Cleaning service, Linen maintenance.
- Manage all special requests made by guests.
- Complete stock takes as required.
- Maintain a current and thorough knowledge of all housekeeping systems.
- Management of all incoming and outgoing calls.
- Management of lost property for the hotel.
- Open and close the shift and ensure effective shift hand over.
- Solve employee grievances.
- Ensure guest valet is processed and delivered in a timely manner.
- Co- ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories).
- Distribution and collection of keys.
- Recommended changes to these standards and training needs on an ongoing basis.
- Conduct shift briefings to ensure hotel activities and operational requirements are known.
- Liaise with Front Office for guest and hotel requirements.
- Ensure consistency within the department.
- Maintain adequate stock levels.
- Complete other tasks which assigned by the leader.
- Ensure you have complete knowledge of room types, layouts and facilities.
- Perform Room allocations and inspections.
- Manage storage areas.

ABILITIES / KEY COMPETENCIES / SKILLS:
- Organizational and training abilities.
- Good communication skills.
- Good leadership skills.
EDUCATION / CERTIFICATES / EXPERIENCE:
- High School or Vocational Certification in Hotel Management or related field.
- 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

- Competitive Benefit
- Salary: Negotiate

Cập nhật gần nhất lúc: 2024-08-29 10:10:02