DUTIES AND RESPONSIBILITIE
Oversee and supervise guest arrivals and departures with the front office supervisor
Authorise charges to be made for late departures and/or compliments on them.
Motivate and maintains good staff relations.
Greet the VIP guests of the hotel. As directed by the Front office Manager. Perform special services for VIP Guest’s.
Maintain and be guided of hotel policy on credit/lost and found hotel guests properties.
Assist Reception, Guest Relations and Bellman during they are busy.
To responsible for front office operation during the absence of Front Office Manager
Answer guests inquires, attend to the needs of the guests.
Financial Performance (Upselling, Room Revenue, Operation Auditing)
Approve and sign for allowances, rebates etc., as required by Finance team.
To discuss all matters that needed to follow up with the next shift (Front Office
Focus on customer satisfaction (Guest Feedback, Social Media Review). Handle guest complaints and other related problems and report on the Guest Feedback logbook.
Check cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
Co- ordinate with all departments concerned in order to maintain Front Office functions properly.
Supervisor).
Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with Front office Manager and Front Office Supervisor.
and to adhere to the regulations contained therein. Report any hazard to health or safety immediately to Front Office Manager or any other appropriate Department Head
Assign and approve Duty roster for all Front Office staff.
Have a good knowledge of all systems and standard operating procedures of Front Office
Showing Initiative, Problem Solving, Staff Training, Team Leading
Have a complete understanding of the Front Office Policies and Procedures, Job Description, Hotel Employee Handbook, Hotel’s policy relating to fire, safety and health
Approve the working schedule for the front office attendants and submits them to Front Office Manager
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
