FO Supervisor/ Senior Resort Host

Ensure that the Lost Interface folio has been cleared daily.
Check and update room status with Housekeeping on an ongoing daily basis.
Ensure that all employees report for duty punctually wearing the correct uniform and name tag at all times.
Ensure cashiers check-out folios are correct, ensuring that the various types of vouchers are attached.
Conduct training courses for new employees, and regular “refresher” courses for newly hired and existing
Ensure that all employees have a complete understanding of, and adhere to the hotel’s policy and procedures.
Handle all Front Office filing system and ensure that all document is up-date.
Ensure that all guests are pre-registered.
Monitor rooms status and discrepancies.
Ensure the strict control of room & safety box keys.
Ensure the efficient operation of all Front Office departments at night
Control the VAT check are printed out after the folio is closed.
Assist subordinates during peak hours.
Ensure that the Log Book of all shifts are up-to-date and briefed to all staff.
Ensure proper flow and operational coordination of transporting check-in guest to their villas and departing guests to the Cashier for check-out.
Assist in the building of and efficient team of employees by taking and active interest in their welfare, safety, training and development.
Monitor all arriving guest through guest Arrival List ensuring that the rates, set-up, and guest requirements are all following-up.
Conduce daily briefing.
Monitor guest registration cards ensuring that staffs adhere to the standard required and “Guest Profile” data key-in standard.
employees as well as all trainees.
Respond to any changes as dictated by the hotel.
Ensure that all departmental reports and correspondence are completed punctually and accurately.
Monitor staff attendance and staff scheduling and ensures that the manpower is match with the daily working load, based on daily activities.
Ensure that all employees have been trained according to all Mini-SOP. Keep all record and summit to Training Department.
Evaluate staff performance when required.

Interact with guests actively soliciting feedback.
Maintain a high standard of personal hygiene, dress, uniform, and body language.
Be polite and professional in any situation where the image or reputation of the hotel is represented.
At least 1 year experience as the relevant position at 4 or 5 star international hotel/resort.
Attend meetings and training as required by managers.
Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
Perform additional duties as directed by supervisors.
Contribute to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
Be fully conversant with al health and safety, fire and emergency procedures.
Ensure that all activities are carried out honestly, ethically and within the parameters of Vietnamese law.

- 100% lương trong thời gian thử việc.
- Được hưởng những quyền lợi dành riêng cho nhân viên của tập đoàn Banyan Tree như: Gói ưu đãi nghỉ dưỡng hàng năm tại các khách sạn của tập đoàn trên toàn thế giới; Ưu đãi sử dụng dịch vụ ăn uống; Đi công tác nước ngoài;…
- 100% phí phục vụ. Hỗ trợ phí phục vụ trong giai đoạn tiền khai trương khách sạn.
- Được thường xuyên tham gia các khóa đào tạo của tập đoàn.
- 45 giờ làm việc trong tuần, 02 ngày nghỉ ca hàng tuần.
- Cơ hội thăng tiến và luân chuyển giữa các bộ phận trong khách sạn hoặc trong các khách sạn do tập đoàn Banyan Tree vận hành.
- Gói Bảo hiểm sức khỏe bổ sung cho nhân viên trong thời gian làm việc tại khách sạn.
- 02 bữa ăn ca trong 01 ngày làm việc.
- Tham gia BHXH, BHYT, BHTN Việt Nam ngay sau khi hoàn thành thử việc.
¬- Phụ cấp tiền nhà theo chính sách của khách sạn.
- Attend frequently training courses of the group.
- Uniform is provided as the hotel’s policy.
- 100% salary in probation time.
- Hỗ trợ phương tiện di chuyển khi đi làm hàng ngày.
- Daily Shuttle bus is provided to work.
- Additional Associate Health Insurance during the time working at the hotel.
- Trang bị đồng phục theo quy định của khách sạn.
- 45 working hours per week, 02 days-off per week.
- Thưởng hàng năm theo chính sách của khách sạn.
- Be entitled benefits for associates of Banyan Tree Groups as: BTHR Complimentary Accommodation each year at BT’s hotels all over the world; Discount on F&B service; Overseas Business Trip; etc.
- Annual Bonus as per the hotel’s policy.
- 02 duty meals per working day.
- Promotion and transfer/taskforce opportunities in the hotel or between sister hotels operated by Banyan Tree group.
- 100% service charge. Having service charge in pre-opening time.
- Housing allowance as the hotel’s policy.
- Attend Vietnamese Social Insurance, Medical Insurance, Unemployment Insurance as soon as completing probation.

Cập nhật gần nhất lúc: 2022-11-20 20:52:04