FO Supervisor/ Senior Resort Host

Monitor rooms status and discrepancies.
Monitor all arriving guest through guest Arrival List ensuring that the rates, set- up, and guest requirements are all following- up.
Ensure the strict control of room & safety box keys.
Handle all Front Office filing system and ensure that all document is up- date.
Control the VAT check are printed out after the folio is closed.
Ensure that all employees have a complete understanding of, and adhere to the hotel’s policy and procedures.
Ensure that the Lost Interface folio has been cleared daily.
Ensure proper flow and operational coordination of transporting check- in guest to their villas and departing guests to the Cashier for check- out.
Check and update room status with Housekeeping on an ongoing daily basis.
Ensure that all guests are pre- registered.
Monitor guest registration cards ensuring that staffs adhere to the standard required and “Guest Profile” data key- in standard.
Assist in the building of and efficient team of employees by taking and active interest in their welfare, safety, training and development.
Ensure that the Log Book of all shifts are up- to- date and briefed to all staff.
Ensure that all employees report for duty punctually wearing the correct uniform and name tag at all times.
Conduct training courses for new employees, and regular “refresher” courses for newly hired and existing
Ensure the efficient operation of all Front Office departments at night
Ensure cashiers check- out folios are correct, ensuring that the various types of vouchers are attached.
Conduce daily briefing.
Assist subordinates during peak hours.
employees as well as all trainees.
Monitor staff attendance and staff scheduling and ensures that the manpower is match with the daily working load, based on daily activities.
Respond to any changes as dictated by the hotel.
Ensure that all departmental reports and correspondence are completed punctually and accurately.
Ensure that all employees have been trained according to all Mini- SOP. Keep all record and summit to Training Department.
Evaluate staff performance when required.

Be fully conversant with al health and safety, fire and emergency procedures.
At least 1 year experience as the relevant position at 4 or 5 star international hotel/resort.
Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
Perform additional duties as directed by supervisors.
Contribute to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
Interact with guests actively soliciting feedback.
Ensure that all activities are carried out honestly, ethically and within the parameters of Vietnamese law.
Maintain a high standard of personal hygiene, dress, uniform, and body language.
Attend meetings and training as required by managers.
Be polite and professional in any situation where the image or reputation of the hotel is represented.

- 02 bữa ăn ca trong 01 ngày làm việc.
- Được hưởng những quyền lợi dành riêng cho nhân viên của Banyan Group như: Gói ưu đãi nghỉ dưỡng hàng năm tại các khách sạn của tập đoàn trên toàn thế giới; Ưu đãi sử dụng dịch vụ ăn uống; Đi công tác nước ngoài;…
- Được thường xuyên tham gia các khóa đào tạo của tập đoàn.
- Cơ hội thăng tiến và luân chuyển giữa các bộ phận trong khách sạn hoặc trong các khách sạn do Banyan Group vận hành.
- 100% lương trong thời gian thử việc.
- Tham gia BHXH, BHYT, BHTN Việt Nam ngay sau khi hoàn thành thử việc.
- Gói Bảo hiểm sức khỏe bổ sung cho nhân viên trong thời gian làm việc tại khách sạn.
- 45 giờ làm việc trong tuần, 02 ngày nghỉ ca hàng tuần.
- 100% phí phục vụ.
¬- Phụ cấp tiền nhà theo chính sách của khách sạn.
- Uniform is provided as the hotel’s policy.
- Annual Bonus as per the hotel’s policy.
- Additional Associate Health Insurance during the time working at the hotel.
- Promotion and transfer/taskforce opportunities in the hotel or between sister hotels operated by Banyan Group.
- Be entitled benefits for associates of Banyan Groups as: BTHR Complimentary Accommodation each year at BG’s hotels all over the world; Discount on F&B service; Overseas Business Trip; etc.
- Trang bị đồng phục theo quy định của khách sạn.
- Daily Shuttle bus is provided to work.
- 100% salary in probation time.
- Attend frequently training courses of the group.
- Housing allowance as the hotel’s policy.
- Hỗ trợ phương tiện di chuyển khi đi làm hàng ngày.
- Attend Vietnamese Social Insurance, Medical Insurance, Unemployment Insurance as soon as completing probation.
- 100% service charge.
- 02 duty meals per working day.
- 45 working hours per week, 02 days- off per week.
- Thưởng hàng năm theo chính sách của khách sạn.

Cập nhật gần nhất lúc: 2026-02-27 02:55:02