FO Supervisor/ Senior Resort Host

Ensure that the Log Book of all shifts are up- to- date and briefed to all staff.
Assist in the building of and efficient team of employees by taking and active interest in their welfare, safety, training and development.
Monitor guest registration cards ensuring that staffs adhere to the standard required and “Guest Profile” data key- in standard.
Monitor rooms status and discrepancies.
Assist subordinates during peak hours.
Ensure that the Lost Interface folio has been cleared daily.
Ensure that all guests are pre- registered.
Ensure proper flow and operational coordination of transporting check- in guest to their villas and departing guests to the Cashier for check- out.
Monitor all arriving guest through guest Arrival List ensuring that the rates, set- up, and guest requirements are all following- up.
Handle all Front Office filing system and ensure that all document is up- date.
Conduct training courses for new employees, and regular “refresher” courses for newly hired and existing
Ensure the strict control of room & safety box keys.
Ensure that all employees report for duty punctually wearing the correct uniform and name tag at all times.
Check and update room status with Housekeeping on an ongoing daily basis.
Conduce daily briefing.
Ensure cashiers check- out folios are correct, ensuring that the various types of vouchers are attached.
Control the VAT check are printed out after the folio is closed.
Ensure the efficient operation of all Front Office departments at night
Ensure that all employees have a complete understanding of, and adhere to the hotel’s policy and procedures.
employees as well as all trainees.
Ensure that all departmental reports and correspondence are completed punctually and accurately.
Monitor staff attendance and staff scheduling and ensures that the manpower is match with the daily working load, based on daily activities.
Evaluate staff performance when required.
Respond to any changes as dictated by the hotel.
Ensure that all employees have been trained according to all Mini- SOP. Keep all record and summit to Training Department.

At least 1 year experience as the relevant position at 4 or 5 star international hotel/resort.
Attend meetings and training as required by managers.
Be polite and professional in any situation where the image or reputation of the hotel is represented.
Interact with guests actively soliciting feedback.
Maintain a high standard of personal hygiene, dress, uniform, and body language.
Contribute to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
Ensure that all activities are carried out honestly, ethically and within the parameters of Vietnamese law.
Perform additional duties as directed by supervisors.
Make appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
Be fully conversant with al health and safety, fire and emergency procedures.

- 45 giờ làm việc trong tuần, 02 ngày nghỉ ca hàng tuần.
- Được thường xuyên tham gia các khóa đào tạo của tập đoàn.
- 100% phí phục vụ.
- Tham gia BHXH, BHYT, BHTN Việt Nam ngay sau khi hoàn thành thử việc.
- Gói Bảo hiểm sức khỏe bổ sung cho nhân viên trong thời gian làm việc tại khách sạn.
- Được hưởng những quyền lợi dành riêng cho nhân viên của Banyan Group như: Gói ưu đãi nghỉ dưỡng hàng năm tại các khách sạn của tập đoàn trên toàn thế giới; Ưu đãi sử dụng dịch vụ ăn uống; Đi công tác nước ngoài;…
- Cơ hội thăng tiến và luân chuyển giữa các bộ phận trong khách sạn hoặc trong các khách sạn do Banyan Group vận hành.
- 100% lương trong thời gian thử việc.
- 02 bữa ăn ca trong 01 ngày làm việc.
¬- Phụ cấp tiền nhà theo chính sách của khách sạn.
- Promotion and transfer/taskforce opportunities in the hotel or between sister hotels operated by Banyan Group.
- Be entitled benefits for associates of Banyan Groups as: BTHR Complimentary Accommodation each year at BG’s hotels all over the world; Discount on F&B service; Overseas Business Trip; etc.
- Uniform is provided as the hotel’s policy.
- 100% service charge.
- Attend frequently training courses of the group.
- 100% salary in probation time.
- Hỗ trợ phương tiện di chuyển khi đi làm hàng ngày.
- Daily Shuttle bus is provided to work.
- Additional Associate Health Insurance during the time working at the hotel.
- 02 duty meals per working day.
- Annual Bonus as per the hotel’s policy.
- Trang bị đồng phục theo quy định của khách sạn.
- Attend Vietnamese Social Insurance, Medical Insurance, Unemployment Insurance as soon as completing probation.
- Housing allowance as the hotel’s policy.
- Thưởng hàng năm theo chính sách của khách sạn.
- 45 working hours per week, 02 days- off per week.

Cập nhật gần nhất lúc: 2024-04-18 05:10:36