Freight Control Executive

Position summary:
- Corporate with other teams and agents to ensure freights in system matches with contracts, sales quotations and adheres to the company’s regulations.
- Ensure timely and accurate updates of freight rates and free time for respective trade lanes in TMS for Geneva’s Pricing Liner approval.
- Follow and clear daily correction MFTC report.
- Perform other duties assigned by Freight Control Manager and Freight Senior Executive.
- Run reports and correct errors regarding to freight rates and other kind reports (if requested).
- Issue EMC if required by Freight Control Manager.
Key responsibilities:
- Check and clear daily and monthly corrector reports.
- Issue EMC once dispute done and keep related departments informed to adjust invoice, collect more money or refund payment for customer.
- Verify data in booking vs approval from GVA / ARO Commercial Liner and ensure filing in TMS to ensure correspondence of the respective attachment uploaded.
- Check and clear K/O in MFTC daily report.
- Follow payment and keep accounting team informed for special handing cases.
- Make other kinds of reports (if requested).
- Handle rate request for Change of Destination (CODs), shipping back, and other optional charges by customs.
- Resolve GVA query and customer disputes on rates discrepancies (rate agreed by sales team differs from the rate billed to customer) by checking through the entire approval process to rectify the rates.
- Attend to issue EMC request from TMS corrector.
- Submit the rates and free time in TMS for CNF shipments for Geneva’s Pricing Liner approval.
- Send debit notes to customers for their prechecking and payment.
- Execute other tasks assigned by Freight Control Manager.
- Update rate and other surcharges in booking and bill levels.
- Resolve GVA’s/ARO’S query and customer disputes on rates discrepancies (rate quoted in contract / sales offer differs from the rate billed to customer) by checking through the entire approval process to rectify the rates.

Key experience & qualifications:
- University graduation in Logistics, Maritime, Shipping, Sea Economics or equivalent OR at least 1 year of direct or relevant experience in shipping industry
- Preferably experience related to shipping, logistics
Key competencies & skills:
- MS office skills
- Details focused
- Customer service oriented
- Can- do attitude and the ability to work under pressure
- Ability to work independently and teamwork spirit
- A believer of continuous evolution and desire to excel professionally
- Organization and management skills
- Strong command of English in both speaking and writing
- Strong verbal and written communication skills to both internal and external stakeholders
Key performance indicators / measures:
- Freight is manifested correctly and timely.
- The number of incorrect invoices is limited.
- KPI reports meet the target set by GVA.
- EMCs ratio is reduced.
- Clerical error is eliminated or minimized.
- Timeline to issue correct invoice is improved.

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Cập nhật gần nhất lúc: 2024-10-17 16:45:02