A- JOB PURPOSE/SUMMARY:
The role is responsible for coordinating the movement of goods from one location to another, ensuring that shipments are delivered efficiently and securely. Develop freight fowarding quotation and supporting to design the solution, evaluate and manage the sub- contractor
B- DUTIES & RESPONSIBILITIES:
· Freight fowarding quotation & solution design
- Work extensively across departmental lines on specific projects and development
- Obtain all necessary information from internal and/or external information providers
- Support of Transport Solution Manager to contact and negotiate with different vendors and resources
- Support transport solution manager to design operational process for the potential customer
- Prepare presentation materials for BD on the solution design part
· New project implementation
- Monitor the operation process and optimize on need
- Draft and assist in implementing SOP
· Freight fowarding operation
- Prepare and process necessary shipping and customs documents, including bills of lading, commercial invoices, and export/import documentation.
- Coordinate and manage all aspects of the shipment process, including booking, documentation, and customs clearance.
- Track and monitor shipments to ensure on- time delivery and proactively resolve any issues or delays that may arise.
- Ensure compliance with international trade regulations and customs requirements.
- Collaborate with other members of the logistics team to streamline operations and improve overall supply chain performance.
- Communicate effectively with clients, suppliers, and carriers to ensure smooth and timely delivery of goods.
- Stay updated on industry trends, regulations, and best practices to continuously improve the freight forwarding process.
- Optimize shipping routes and methods to minimize costs and improve efficiency.
- Provide exceptional customer service by promptly addressing any inquiries or concerns from clients and maintaining strong relationships with key stakeholders.
- Arrange transportation and logistics services, such as trucking, shipping, and air freight, to meet the specific needs of each shipment.
C- INDICATORS
The indicators for this role include but are not limited to:
· Submitting quotation on time: 100%
· Freight fowarding tender winning ratio: 20%
· Customer complaint 0%
D- KEY CONTACTS
Internal:
Global Transport Team
Local Transport, Sales Teams
External:
Partners (TMS provider, Subcontractors)
Clients
