Front Desk Officer/Customer Service (Nhân viên lễ tân/ nhân viên chăm sóc khách hàng)

Process messages from patients to doctor’s assistant to doctors;
Attract potential patients by answering inquiries of services on site, via phone or email.
Updating & filling out patient’s medical file;
Handles cashier’s works when assigned.
Organizing & scheduling appointments;
Provide support to patients’ requests of documents relating to treatment.
Work closely with team members to ensure the arrangement & cleanliness at the lobby & reception area meet the management’s standard.
Conduct follow- up phone calls with new patients & when patients do not follow through with the prescribed treatment plan.
Ability to maintain effective & organized systems to ensure timely patient flow;
Ad- hoc tasks given by immediate supervisor.
Greet patients in a professional manner at their arrival & on the telephone.

Location:

Tầng 1 & 2, Toà nhà HDI Tower, 55 Lê Đại Hành, Quận Hai Bà Trưng

This Job Description is not exhaustive of all job tasks, but a guide and tasks may be added or removed by immediate supervisor according to operational requirements of the Company.

Good command of Vietnamese & English spoken
Good customer service with good communication & interpersonal skills;
Must be a team player with positive attitude, showing empathy, proactive, flexible, energetic & adaptive to change;
Able to handle patient’s confidential information in a professional manner;
Good problem solving skills & the ability to handle conflicts;

Other Benefit:

Performance bonus
13th salary
Free treatment at ACC for staff only
Bao Viet health insurance

Chế độ bảo hiểm, Chế độ thưởng, Chăm sóc sức khỏe, Tăng lương, Phụ cấp thâm niên

Cập nhật gần nhất lúc: 2024-09-06 02:00:03