Front Office Coordinator

Primary Responsibilities
Administrative Support: Manage the administrative workflow for the Front Office department, including duty rosters, leave applications, and purchasing requisitions (stationery, amenities).
Logbook Maintenance: specific attention to the daily handover logbook, ensuring critical information regarding guest incidents or billing issues is passed to the next shift/team.
VIP Preparation: Coordinate with Guest Relations and Housekeeping to ensure VIP villas are inspected, amenities are set up (welcome fruits, letters), and special requests are fulfilled prior to arrival.
Inter- departmental Liaison: Act as the central communication point between Front Office and other departments (Housekeeping, Engineering, F&B) to resolve guest complaints or maintenance issues swiftly (e.g., buggy requests, villa AC repair).
Guest Feedback Management: Assist in consolidating guest feedback (TrustYou, VOG- Voice of the Guest) and preparing daily/weekly operational reports for the FOM.
Technical ResponsibilitiesOpera PMS Proficiency: efficiently use the Opera Property Management System to update guest profiles, trace reservations, and print registration cards or reports.
Reporting: Generate daily "High Balance," "VIP Arrival," and "Room Discrepancy" reports for management review.
SunSystems/MC (Basic): Create Purchase Requests (PR) in the Material Control system for office supplies and operating equipment.
Key Card System: Manage the inventory and encoding of VingCard/key cards for staff and guests, conducting regular audits of master keys.

Knowledge and Experience

Education: Diploma or Bachelor’s Degree in Hotel Management, Business Administration, or related field.
Experience:
Computer Skills: Strong command of Microsoft Office (Excel, Word, PowerPoint) for reporting and roster creation.
Minimum 1 year of experience in a Front Office or Administrative role within a 4- 5 star hotel/resort.
English: Intermediate to Advanced (IELTS 5.0+ equivalent) – able to draft emails and communicate clearly with international guests/managers.
Experience in a resort environment is a plus (familiarity with buggy logistics/villa operations).
Competencies
Agility: Quick to adapt to changing roster needs or urgent guest situations.
Organization: Excellent time management skills to balance admin tasks with operational support.
Detail- Oriented: Precise in data entry, report generation, and roster planning.
Problem- Solving: Proactive in resolving scheduling conflicts or administrative bottlenecks.
Communication: Clear, professional tone in both verbal and written internal correspondence.

Full Salary & monthly Service Charge in probation period.

Home Visit allowance.

Relocation allowance by ranks.

Benefits

International working environment, joining training courses according standard of Accor.

05 Working day | 02 day off per week

Supported housing staff with full amenities and entertainment area.

All Heartist card apply for all Accor Hotels.

Uniforms are provided according to Hotel standards.

Support shuttle bus to Resort

Full meals during the work shift and day off.

Employee benefit card offering discounted rates in Accor Hotels worldwide.

Opportunity to grow within your property and across the world!
Develop your talent through learning programs by Academy Accor.

Insurance policy

Suncare Insurance according to the provisions of policy SunGroup

Special promotion for resort service by rank

Social Insurance in Probation Contract

Cập nhật gần nhất lúc: 2026-01-15 12:30:03