Front Office Engineer_Core_Vas (Noc)

RESPONSIBILITY:

Be able to send/receive/follow up with trouble reports sent to the delivery units/ supplier/ customer.
Be responsible to escalate within the department/ group as well as to service support units/ supplier partner functions so that service layer may be maintained at specified level.
Be able to perform Alarm Surveillance, Trouble Ticket, Work Order Management, Change Management Monitoring for 1st Level Service Restoration Activities.
Be able to manage complaints from Customer Care.
Be able to execute Front office activities and routines according to schedules defined by Shift Team Leaders/ Front Office Manager.
Be responsible for Remote Service Corrective, Preventive Maintenance.
Be able to ensure Adherence to all Processes.

DAILY ACTIVITIES:

Ensure the quality of the content in trouble ticket is maintained.
Trouble reporting of creation, update and closure of generated alarms and complaints.
Ensure Management Escalation and Updates of Critical/Major Network problems per the notification and escalation process.
Ensure inter working relationship and co- ordination of Fault origins with other Vendors.
Monitoring of all alarms on MSS, BSS, GPRS, MPBN, RAN, Transmission via NMS, VAS Nodes when required.
Fault Escalation to relevant parties/delivery units
Ensure all relevant information is captured and communicated during shift handover.
Ensure the operative performance at specified level according to the contractual SLA and KPI.
1st line trouble shooting of generated alarms and complaints.
Ensure attendance to be on time according to 24/7 Rotation Shift Roster.

Good English language skill (spoken and written)
Good experience in Backbone network
Minimum 2+ years of hands on experience in the operation, implementation or project management of telecommunication projects specifically in the implementation of CORE and VAS network equipment
Degree / Diploma in Electrical / Electronic Engineering or telecommunication related fields
Good experience in Mobile Network with technology of 2G, 3G and 4G

Salary from 15,000,000 to 25,000,000 VND/ month depending on qualifications, experience, and competitive energy.
Trained and developed in a real environment.
Purchase additional 24- hour extended insurance.
Consideration for salary increase and job position change based on actual capacity.
13th month salary bonus, holiday bonus 2/9; 30/04; New Year, Lunar New Year, KPI bonus; Project performance rewards...
Participate in large- scale cultural and sports activities.
Full leave for holidays, Tet, filial piety, rejoicing... according to current Codes and Laws.
Work in a dynamic and creative environment.
The Company fully implements social insurance, health insurance, and unemployment insurance.
Enjoy birthday party benefits.

Cập nhật gần nhất lúc: 2024-09-11 23:30:03