Front Office Manager/Guest Service Manager

The Front Office Manager is responsible for the effective and efficient daily operations of the Guest Service and lobby areas.
MAJOR DUTIES AND RESPONSIBILITIES
To ensure there is close co- ordination with all sections of the Guest Service and all departments of the company.
To ensure the efficiency of all the staff under supervision
To improve on guest service standards
On- job- training or/and organize monthly training for staff on specific areas need to be improved.
Supervise and monitor all guest service operations.
To monitor closely guest’s room folio high balance daily to prevent losses by the company.
Responsible in the setting up of the Guest Service Manager’s Log Book, follow –up Book and Diary and to report all unusual events to the Residence Manager.
To perform any other duties as required by the Management.
Responsible for the arrival and departure arrangement and handling of all guests.
To maintain strict control on the operations of the computer systems and peripherals.

Degree in Business Administration/Sales & Marketing/Hospitality.
Experience:
At least 5 years relevant experience in the hospitality industry (with 2 years in Front Office Manager position).
Competencies:
- Must be customer oriented and able to train, instruct and lead a Guest Service team
- Possess Public Relations, negotiation, and presentation skills
Personal attributes:
- Possess good communication and human relation skills
- Able to work well under pressure and possess problem solving skills
- Pleasant personality and service oriented attitude

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 12:13:43