Trưởng Nhóm Lễ Tân/ Front Office Team Leader

OPERATION:

Check and register visitors.
Update and make purchase requests for tenant birthday gifts.
Prepare key cards for the next day’s tenant arrivals.
Proactively communicate and check the FO logbook for sufficient information to continue monitoring work effectively.
Perform other tasks as requested by the Line Manager.
Regularly check and update the FO logbook related to requests, notes, and events
Update tenant’s relevant data into tenant profiles promptly and accurately.
Receive tenant cash payments and issue appropriate receipts; control the front office cash float during the shift.
Receive and confirm reservations.
Carry out the check- in and check- out process.
Explain and provide information on facilities within the building and apartments.
Must be well aware of all emergency policies and procedures that may arise during the shift.

REPORT:

Carry out periodic and unscheduled reports as requested by Resident Management.
Ensure all reports in charge are updated properly and punctually.

MANAGEMENT:

Support the FO Supervisor in training and guiding new employees.
Regularly share and update knowledge to improve staff professional skills in the department.
Resolve customer issues and complaints quickly and efficiently to maintain high customer satisfaction and service quality.

Ability to work flexible hours, including nights, weekends, and holidays. (6:00- 14:00; 14:00- 22:00; 22:00- 6:00 (if required)
Customer- focused with a commitment to delivering exceptional guest service.
At least 2 years of experience in Front Office operations
Strong leadership and communication skills.
Have a degree in hospitality or a related field preferred..
Fluently English speaking skills

Uniform, free parking
Compulsory SHUI upon full gross salary
Clear growth and promoted opportunities.
13th- month salary, review 6- month KPI bonus (on business results)
Annual health check, Additional health insurance
Outing trip
Gifts on special holidays & occasions: birthday, New year, Mid- Autumn...

Cập nhật gần nhất lúc: 2024-12-12 05:10:03