Front Office Supervisor

GENERAL MISSION
The Front Office Supervisor is directly responsible for the day to day operations of the Front Desk whilst on duty. On a broader scale of Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service and welcome in a genuine warm way at all times.
Reporting directly to the Assistant Front Office Manager.
RESPONSIBILITIES AND MEANS
The Front Office Supervisor is responsible and accountable for all operations in relation to the Front Desk whilst on duty. All duties and tasks performed are to be procedurally correct, timely and consistently high quality.
ADMINISTRATION
To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.
To be concerned with staff discipline and staff performance to develop skills.
TECHNICAL RESPONSIBILITIES
To monitor guest service personnel constantly, ensuring that at all times.
To use your supervision skills effectively to encourage and motivate staff.
COMMERCIAL RESPONSIBILITIES
To maintain a reputation of the Hotel in relating to guests or visitors.
Responsible for providing services and handle guest requests with efficient and courteous manner at all times.
HUMAN RESOURCE RESPONSIBILITIES
To supporting and helping to all subordinates.
To have a good working relationship with colleagues.
RELATIONS
Reports directly to the Senior Assistant Front Office Manager.
REPLACEMENT AND TEMPORARY MISSION
To be ready and responsible to perform on duty.
To flexible and willing to help as assigned

- 2- 3 years experience in the similar position, Receptionist with good background/profile will be considered for interview.
- Good command in English.
- Time keeping and organisational skills.
- Ability to deal with staffs/ customers professionally.
- Teamwork, Interpersonal, Guest Complaint Handling Skill.
- Graduated from Vocational/College/University and/or with similar working experience in 04- 05 star Hotel/Resorts.
- Excellent in service mind oriented.
- Office computer literacy.

- Social- Health Insurance per labor law
- Uniform
- Year end Bonus, KPI Bonus
- Excellent opportunities for Career Development with Accor Group as it is 1 in Asia & Vietnam in term of number of managed property.
- On board Travel expense support
- Free Accommodation at nice, modern and comfortable staff house.
- International working environment with many Expatriates
- Meal Allowance on duty (03 meals per day if stay at staffhouse)
- Can enjoy Fitness facilities at staffhouse daily
- 05 working days or 40 hrs per week
- Free to attend English Courses at the Hotels to improve your communication skill.
- Employee of the Month / Quarter / Year Award
- Special discount with Accor property after 06 months of employment
- Birthday Celebration
- Telephone allowance (depend on positions)
In Vietnam, Accor has 25 hotels from The North to the South, in 2019 we open 10 more hotels in Vietnam.
At the moment, Accorhotels group has around 4300 hotels over the world in 100 countries
ACCORHOTELS OPEN 1 HOTEL EVERY 33 HOURS WORLDWIDE

Cập nhật gần nhất lúc: 2024-09-03 07:25:03