Front Office Supervisor

Address guest concerns, requests, or issues either individually or by enlisting the help of others
Handle guest&039;s requests or complaints if necessary but especially during FOM or AFOM&039;s absence
Monitor and ensure smooth, efficient, and standard- compliant check- in and check- out procedures
Report FOM or AFOM any serious case that cannot be solved immediately
Perform other tasks assigned by Department Head.
Responsible for monitoring FO&039;s activities on shift
Coordinate with other departments such as Housekeeping, F&B, and Concierge to enhance the guest experience

Minimum 3 years of experience in a similar position at a 4 or 5- star hotel.
Ability to multitask and work effectively under pressure
Proficient in hotel management software (Opera)
Strong organizational and time management skills
BA or Diploma degree major in Hospitality
Proficiency in English or Chinese
Ability to work flexible shifts, including nights, weekends, and holidays
High level of professionalism and a customer- focused attitude

Annual salary review based on actual business performance
Competitive salary based on experience and competency
Night shift, split shift, and overtime allowances (if applicable)
Social insurance, unemployment insurance, health insurance, and 24/7 accident insurance in accordance with labor law
Service charge bonus

Other allowances: birthday gifts, wedding and maternity support, sick leave benefits, etc., according to company policy.
Professional working environment with opportunities for career growth and advancement.
Duty meals, parking, uniforms (including laundry service) are provided
Holiday and Tet bonuses as per company policy.

Cập nhật gần nhất lúc: 2025-06-27 09:35:03