Front Office Supervisor at Legacy Yen Tu (ca đêm)

- Assist Front Office Manager in all departmental related matters & to be in charge of the department’s operations in Duty Manager’s absence.
- Involve to carry out guest’s survey programs to collect as many feedbacks / comments as possible which is by either comment cards or online.
- Involve daily/weekly/monthly training: establish training need, make training plan & manage scheduled training
- To be responsible & involve the team members in all promotional programs to maximize hotel revenues: Breakfast, happy hours, special of the day
- Coordinate with HK department to ensure all assigned rooms are ready for on- date arrivals, VIP amenities for VIPs
- To ensure all guest’s arrivals are welcomed & guest’s departures are bided farewell with hospitality atmosphere.
- Handle all complaints promptly with good attitude, then report to Duty Manager for all difficult cases.
- Ensure guest & employee safety, control hotel access (lobby entrance), elevator operation, react & report all incidents / accidents
- Frequently check guest’s satisfaction during their stay or upon departure. Always offer further actions if there are minus points affecting to their satisfaction
- Be knowledgeable & well- trained about all Accor’s loyalty programs
- Ensure the group brand standards are followed and Enforce the SOPs’ implementation

02 years of experiences in supervisory levels in the international brand(s)
Strong user knowledge of PMS and Microsoft Office tools;
Strong background in hotel operations;
Bachelor’s Degree in Hospitality or related areas;

- Professional and international working environment.
- Care about future career advancements
- Competitive Package of salary and benefits

Cập nhật gần nhất lúc: 2025-07-03 22:45:02