Front Office Supervisor/ Giám sát Lễ tân

Set up accurate accounts for each guest according to their requirements.
Follow up to ensure requests have been met.
Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists.
Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
Perform other reasonable job duties as requested by Supervisors.
Ensure rates match market codes, document exceptions.
Process all guest check- ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Balance and drop receipts.
Enter and locate information using computers/POS systems.
Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Obtain manual authorizations and follow all Accounting procedures.
Complete cashier and closing reports.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Enter Marriott Rewards information.
Supply guests with directions and property information.
Notify Loss Prevention/Security of any guest reports of theft.
Accommodate guest requests, contacting appropriate staff if necessary.
Process all payment types, vouchers, paid- outs, and charges.
Count and secure bank at beginning and end of shift.
Ensure adherence to quality standards.
Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Relevant experience in the same position at 5- star international hotel chain
Good command of English
Second foreign language is a plus
High school diploma or GED

5 days off per week | 1.5 ngày nghỉ mỗi tuần
Uniforms and duty meals are provided | Được cung cấp đồng phục & bữa ăn ca
Opportunity to grow career at the most luxurious 5- star hotel group in the world | Cơ hội phát triển nghề nghiệp tại tập đoàn khách sạn lớn nhất thế giới
Service charge allowance during pre- opening period | Trợ cấp phí phục vụ trong giai đoạn tiền khai trương
Full salary & insurance contribution during probation (following labor law) | Được hưởng nguyên lương & tham gia bảo hiểm trong suốt thời gian thử việc (theo luật lao động)
Accommodation is provided for non- local associates | Hỗ trợ nhà ở cho nhân viên ở xa
Training and learning in Marriott International | Học hỏi và đào tạo chuyên môn tại Tập đoàn Marriott International

Cập nhật gần nhất lúc: 2026-01-04 08:20:02