Front Office Supervisor/ Giám sát tiền sảnh

Planning and organizing:

Handle customer complaints and report to management
Monitor daily activities
Regularly report incidents to FOM/Night Manager (if on duty).
Comply with OSM Standards and align with Company Core Values ​​and Behaviors.

Operations:

Perform duties in a manner that respects Mövenpick Hotels & Resorts&039; core values ​​of Trust, Relationships, Entrepreneurship, and Drive.
Effectively handle all guest complaints related to the Front Office in coordination with the Front Office Manager, take corrective action to prevent recurrence, and convert guests into repeat customers. Coordinate appropriate actions with other departments and report in writing via the hotel&039;s task log.
Check hotel status, room status, function, group, MIP/VIP.
Resolve customer complaints/requests and liaise with relevant departments to ensure immediate follow- up.
Cleaning defect reports is checked and submitted daily.
Perform any other reasonable duties (which may not be listed here) as required.
Check and communicate messages to Customers.
Provide friendly, courteous service to customers and respond promptly to all requests and inquiries at all times.

Minimum of one year of experience in the same position.
Proficiency in the English language.
Have strong communication, customer service, and organizational skills.
Proficient in the use of Microsoft Office and Opera.
College degree or vocational certificate in hotel management, accommodation services management, or equivalent qualification.

Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Employee benefit card offering discounted rates at Accor hotels worldwide.
Top- tier service charge and 100% salary during the probation period.
Shuttle bus for candidates in Nha Trang and fuel allowance for those in Cam Ranh and Cam Lam.
Offer accommodation and meals for candidates from other provinces.
Develop your talent through Accor’s learning programs.
Opportunity to grow within your property and across the world.
Competitive salary and service charge based on experience and ability.
7 insurance coverage from the first day of probation.
Full benefits under labor laws.

Cập nhật gần nhất lúc: 2025-07-09 11:25:02