Front Office Team Leader

OPERATION:

Prepare key cards for the next day’s tenant arrivals.
Receive and confirm reservations.
Regularly check and update the FO logbook related to requests, notes, and events
Receive tenant cash payments and issue appropriate receipts; control the front office cash float during the shift.
Update tenant’s relevant data into tenant profiles promptly and accurately.
Update and make purchase requests for tenant birthday gifts.
Explain and provide information on facilities within the building and apartments.
Perform other tasks as requested by the Line Manager.
Carry out the check- in and check- out process.
Must be well aware of all emergency policies and procedures that may arise during the shift.
Check and register visitors.
Proactively communicate and check the FO logbook for sufficient information to continue monitoring work effectively.

REPORT:

Carry out periodic and unscheduled reports as requested by Resident Management.
Ensure all reports in charge are updated properly and punctually.

MANAGEMENT:

Resolve customer issues and complaints quickly and efficiently to maintain high customer satisfaction and service quality.
Regularly share and update knowledge to improve staff professional skills in the department.
Support the FO Supervisor in training and guiding new employees.

Fluently English speaking skills
Ability to work flexible hours, including nights, weekends, and holidays. (6:00- 14:00; 14:00- 22:00; 22:00- 6:00 (if required)
Strong leadership and communication skills.
Customer- focused with a commitment to delivering exceptional guest service.
Have a degree in hospitality or a related field preferred..
At least 2 years of experience in Front Office operations

Uniform, free parking
Annual health check, Additional health insurance
Outing trip
13th- month salary, review 6- month KPI bonus (on business results)
Compulsory SHUI upon full gross salary
Clear growth and promoted opportunities.
Gifts on special holidays & occasions: birthday, New year, Mid- Autumn...

Cập nhật gần nhất lúc: 2024-11-26 02:05:03