General Manager - Giám đốc Điều hành

Lead and guide the budgeting process of individual department and adhere to the established guidelines
Hold daily Operations and Monthly Management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for all departments
Discuss with Vice President Operations and establish operating budget and financial forecast for the hotel
Prepare and submit weekly reports to Vice President Operations
Analyze monthly P&L and month- end reports, identify deviation from business plan goals

Ensure proper documentations and obtain approval before commissioning marketing, advertising, sales, and promotions.
Comply with established guidelines on the hotel organizational structure and reporting lines
Represent the Brand in projecting a credible image to the market, residents and colleagues alike
Manage and establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative
Lead and guide the Executive Committee team in driving the hotel revenue for all revenue centers to achieve goals and objectives set
Follow appropriate protocol in communicating with the appointed Owner’ representative and keep Vice President Operations informed of such communications
Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives
Ensure all Marketing and PR Communications are in compliance with Brand Marketing guidelines
Be visible around the hotel and show an active interest in our colleagues’ welfare
Survey and analyze competition, market trends, guest mix and needs. Evaluate and recommend appropriate product/service and operational changes as necessary
Ensure compliance with licensing laws, health and safety and other statutory regulations
Communicate in an effective and timely manner with Vice President Operations matters which require his/her attention

Team Management

Identify and develop team members with potential
Interview, select and recruit Management team
Constantly monitor team members performance, attitude and degree of professionalism
Conduct performance review and manages performance issues that arise within the management team

Knowledge and Experience

Bachelor’s Degree from a reputable hospitality school preferred
Excellent reading, writing and oral proficiency in English language
Strong working knowledge of MS Excel, Word, & PowerPoint
Fluency in a second language preferred
High degree of professionalism with strong understanding of hotel operations and business acumen
Minimum 6 years of operational management experience or at least 3 years of experience in a similar capacity with proven records and good understanding of the market

Competencies

A team player & builder
Ability to multi- task, work well in stressful & high- pressure situations
Excellent communication and customer contact skills
Strong leadership, interpersonal and training skills
A motivator & self- starter
Well- presented and professionally groomed at all times
Results and service oriented with an eye for details
Ability to lead expatriates and local colleagues effectively

Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Employee benefit card offering discounted rates at Accor hotels worldwide.
Opportunity to grow within your property and across the world!
Develop your talent through Accor’s learning programs.

Cập nhật gần nhất lúc: 2026-02-26 18:25:03