German Speaking Customer Service Adviser Mascot International Viet Nam

We are looking for a member for our Customer Service team. Your main tasks and responsibilities are:
• Type orders from customers in SAP
• Maintain a balance between company policy and customer benefit in decision making
• Handle incoming requests from customers via telephone and e- mail
• Handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

• English at communication level
• Ability to communicate clearly and professionally, both verbally and in writing
• Commitment minimum 2 years.
• Possess a strong work ethic and team player mentality
• Native or close to native level in German (additional language skills is an advantage)
• Well organized and has a high level of empathy
• Ability to use MS Office, familiar with Excel, Word, and Outlook.
• Has previous experience in customer service
• Detail oriented and fast learning
• High sense of integrity and commitment to customer satisfaction
• Has a pleasant, patient, and friendly attitude
Benefits:
• Competitive salary; professional working environment
• Insurance according to company policy
• Dynamic and friendly working environment

Competitive salary

Insurance according to company policy

Dynamic, professional working environment and personal development

Cập nhật gần nhất lúc: 2024-04-03 12:30:39