Giám Sát Ca / Shift Supervisor - Phú Quốc - Kiên Giang

* Working Location: Phu Quoc Kien Giang
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Job Summary and Mission
Responsibilities and essential job functions include but are not limited to the following:
- Utilizes operational tools to achieve operational excellence during the shift.
- Follows Starbucks operational policies and procedures.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Maintains regular and consistent attendance and punctuality.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Provides quality beverages for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Assists with new partner training by positively reinforcing successful performance.- Contributes to positive team environment and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
Summary of Experience
- 1 to 2 years experience with the smae position
- Customer service experience in a retail or restaurant environment
Required Knowledge, Skills and Abilities
- Strong interpersonal skills
- Knowledge of the retail environment
- Ability to build relationships
- Ability to direct the work of others
- Ability to work as part of a team
- Ability to learn quickly
- Effective oral communication skills
Địa điểm: Kiên Giang
Ngành nghề: Bán lẻ / Bán sỉ, Thực phẩm & Đồ uống, Nhà hàng / Khách sạn
Cấp bậc: Nhân viên
Kinh nghiệm: 1 Năm
Hình thức: Nhân viên chính thức

Yêu Cầu Công Việc
Summary of Experience
- 1 to 2 years experience with the smae position
- Customer service experience in a retail or restaurant environment
Required Knowledge, Skills and Abilities
- Knowledge of the retail environment
- Ability to work as part of a team
- Ability to direct the work of others
- Ability to build relationships
- Strong interpersonal skills
- Effective oral communication skills
- Ability to learn quickly

- Phụ cấp
- Chăm sóc sức khỏe
- Đào tạo
- Đồng phục
- Chế độ bảo hiểm
- Chế độ thưởng
- Tăng lương
- Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-12-27 11:45:02