Mô tả công việc
POSITION SUMMARY:
We are currently seeking a dedicated and experienced individual to join our team as a Store Supervisor. In this role, you will be responsible for overseeing the daily operations of our store and ensuring the highest level of customer service is provided. Additionally, you will supervise and support our team of baristas to ensure quality beverage preparation and exceptional customer experiences.PRIMARY DUTIES
KEY RESPONSIBILITIES:
• Support Assistant Store Manager on operation setup and service for outside events (outside sales, fairs, catering);
• Train, mentor, and supervise barista staff to ensure adherence to company standards for beverage preparation, customer service, and cleanliness.
• Implementing store policies and procedures to improve efficiency, productivity, and customer satisfaction.
• Assist HR and Assistant Store Manager in recruitment (if any). Follow the company guidelines when recruiting to select the potential/talented employees;
• Ensure compliance with health and safety regulations, food safety standards, and cleanliness protocols at all times;
• Providing constructive feedback and identifying areas for improvement.
• Perform administrative tasks such as timekeeping processing, inventory tracking, and reporting as required;
• Support Assistant Store Manager to follow the Standard Operation Procedures, reporting procedures and systems, workplace health and safety, food safety and hygiene, and ensure floor staffs follow the guidelines correctly and effectively;
• Report directly and support Assistant Store Manager with floor operations and overall manage the general operation during Assistant Store Manager/ Store Manager absences.
• Monitor inventory levels and place orders as at when due, ensure stock availability and manage waste;
• Collaborate with the management team to plan and execute promotional events, product launches, and marketing initiatives to drive sales and increase customer engagement;
• Other tasks as line manager request.
• Report/follow general maintenance functions to ensure guest service and sustainability standards are achieved and maintained throughout the operation structure;
• Monitor and maintain quality control standards for coffee beverages, ensuring consistency and excellence in every cup served, managing TCP’s beverage data.
• Support Assistant Store Manager on handling customer inquiries, concerns, and complaints promptly and professionally, striving to resolve issues to the satisfaction of the customer and the company.
• Manage shift assignment, opening, and closing procedures by following company standards (making bank deposits/preparing cash changes for daily sales, store food at the end of day- to- day operations...);
• Monitor inventory levels and place orders as at when due, ensure stock availability of material and manage waste;
• Oversee the day- to- day operations of the store, including opening and closing procedures, cash handling, and inventory management, handle store maintenance.
• Respond to emergencies, and support working with supplier maintenance on special remodeling projects.
• Schedule staff shifts, and optimize staffing levels to meet customer demand while controlling expenses.
CUSTOMER SERVICE:
• Handle customer inquiries, feedback, and concerns promptly and professionally;
• Train staffs to provide product knowledge and create a welcoming atmosphere to customers.
• In charge of customer&039;s messages with Assistant Store Manager such as: Food Apps, FB, Instagram, Tiktok, ... if need;
• Collaborate with Sales to process customers’ orders/ requests;
QUALITY CONTROL:
• Monitor product freshness and presentation;
• Ensure adherence to health and safety regulations;
• Ensure delivery the high product quality to customers.
• Uphold quality standards for company’s products;
